A roundup of some of the questions Igloo Support has received in the past month.
This month brought a lot of questions about membership and how to shape and empower it. Your digital workplace offers lots of tools to have access profiles and abilities that exactly met your needs. Here are a few of the most interesting questions we received this month about membership abilities.
I want to broadcast to a Group, but it's not appearing in the list
Broadcasts let you send custom notifications to Groups of members, provided that you have the right role. They're designed to drive people into your Igloo, making it their source of news above and beyond their email, though they do go to email as well as to the mobile app. The Broadcast interface offers a choice of Groups, letting you broadcast to any combination of them. People in more than one of those groups still only receive one email, of course.
If a Group isn't appearing in the list, there are two possibilities:
- You may not have the necessary Role to Broadcast to that Group. Roles can let Administrators limit members' broadcast options to only Groups that they're a part of, so you'll be able to send Broadcasts to your team or department, but not to any other teams. There's a separate Role for letting members Broadcast to all of the Groups in your Igloo.
- The Group may not have any members. This can happen when first setting up your digital workplace, or when expanding to accommodate growth. In order to maintain a clean, streamlined interface, the Broadcast list only shows Groups with people in them, and will show you the number of people next to the Group name. You can head over to the Manage Groups area of the Control Panel to place some people in that Group.
Can I give people a limited membership?
This has come up several times this month as clients grow in the new year and acquire more external stakeholders and partners. The specific ask is whether you can have accounts that have very limited access to your digital workplace, perhaps to one or two Spaces, like a Partner Resource area, but not to core organization calendars, announcements, or files.
The answer is yes, but it takes a very specific Access model in order to accomplish it, one that can be challenging to anticipate when first implementing your Igloo.
The most common Access model we see uses the All Members Group to provide Access to most common areas. A corporate hub, HR or governance areas, and social zones. This is a great and easy way to set up your community, but as your organization grows and works with partners, the All Members Group can make integrating those new members challenging.
Overcome this by creating a new Group for your core staff, and a separate one for any partners or external stakeholders. You can have a separate Group for each partner or client, combine them all into the same one, or both. People can be part of as many Groups as they need to be in order to get the Access they should have. Next, do a quick Access audit of the top levels of your digital workplace, removing the Access levels for the All Members Group, and replacing those rules with either your staff group or your stakeholder groups where you need to. This sounds exhausting, but Igloo's cascading Access model means that making these adjustments at the top of your architecture will let them filter down into everything beneath, so there's no need to make a change at every level.
The result? Your partners have membership in your digital workplace and access where they need to, and your staff have access where they require it as well. The two only meet where you need them to, and the Access rules you've set up carry your digital workplace forward as your organization grows.
If you have questions about the Igloo platform, workflows, or best practices, you can leave a comment here, or ask a question in the Community area.