Here at Igloo, support is an integral part of our customer experience process, and covers a lot of roles. We answer ticket submissions, report bugs, log feature requests, consult on implementations and technical calls, keep the Knowledge Base up to date, and write Tips & Tricks posts. We often get to know clients, and work with them through the challenges of their implementation, and through the changes and adjustments of each release. 

Clients have specific support entitlements, spelled…

Photo galleries are used in most Igloos as an easy way to showcase achievements, event photos, social contests, and so much more. It's a quick way to boost engagement by giving people a place to literally see themselves in their digital workplace. There are lots of ways to build and use them, and we'll dig into all of them today so you can choose the one that works for you. 

No matter what method you use, there are always three parts. The setup of the initial channel includes the architecture,…

All questions have an answer. Often more than one. When we receive one in Support, we do our best to answer them or find workarounds that will fit clients' use cases. But there are a few unmovable things about Igloo, and a few questions this month made them worth highlighting. These are functions that have practical, security, or compliance implications that mean they can't be adjusted .  

Can I limit the access of Administrators?

Digital workplace administrators have Full access to…

The latest addition to the Igloo Widget Library is the Call to Action (CTA) widget. It's designed to give you quick, customizable buttons to direct members to specific areas or actions. Previously, we've created similar options using customized Links widgets and HTML Content widgets, but wanted to make it available right out of the box. 

The widget itself supports a title and description, giving you the chance to contextualize the links it includes. It also offers the option of simple button…

Finding areas and items that are abuzz with activity is easily the most popular question around analytics. We want to know what's doing well, what's driving engagement, and who's doing it. But it can be incredibly useful to your growth and engagement plan to track areas that see little to no traffic. This can help identify needs in your organization, and offer insight into areas of improvement. 

Datafeeds

Datafeeds makes it simple to rank your Spaces or Solutions by activity. The…

Google Forms are robust. They support images, text boxes, and even embedded videos themselves, letting you create anything from simple surveys to full training paths. The results are typically written to a Google Sheet, and can be sent over email as well, giving you access to different ways of publishing them. 

Forms are easily the embed option that seem the most challenging, but are the easiest to implement. They're used in all kinds of digital workplaces to collect and analyze information from…

CSS is powerful. When it comes to how your Igloo looks, its reach is absolute, from the fonts in your articles to the whether your navigation has links in it. It can make things appear, disappear, and change position. Previously we've looked at ways to focus it on widgets, particular areas, and specific page elements like links. Today's post will help you make significant changes to the appearance and features available on Channels, articles, and files. 

As ever, for a review of the basics of…

Access can be one of the most important things in your digital workplace. it determines who can read, create, change, or delete content. It affects what notifications people receive, what they see in widgets, and what they can find in search. It's often set up during your Igloo's implementation, and requires little adjustment after the fact. Every once in a while though, an administrator needs to make some tweaks to get something done. We got a few of those questions this month, and they're…

As your digital workplace grows broader, including more Pages and Spaces, departments and offices, it can be a challenge to find which areas people are using. Finding Spaces with low activity or engagement is often the first step in a conversation about how to configure the platform to add value for your team. Similarly, Spaces with lots of activity are often exemplary, and can be excellent models for other areas in your Igloo. 

There are three key analytics tools available in the Igloo…