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A guide to tracking engagement in specific Spaces.
As your digital workplace grows broader, including more Pages and Spaces, departments and offices, it can be a challenge to find which areas people are using. Finding Spaces with low activity or engagement is often the first step in a conversation about how to configure the platform to add value for your team. Similarly, Spaces with lots of activity are often exemplary, and can be excellent models for other areas in your Igloo.
There are three key analytics tools available in the Igloo…
A close look at the Single Sign On feature
Single Sign On (SSO) addresses the challenge of having a different login for each of the systems your members access, unifying them with a single set of credentials. It makes it easier for members to access your digital workplace, letting them skip over the login and get straight to work. SSO has become more and more popular with clients over the last several years, as the architecture of larger organizations shifts to support it.
Igloo supports Single Sign On through SAML 2.0, which is the…
A quick guide to creating and showcasing best practices wikis
One of the largest challenges for an organization is the amount of knowledge that lives entirely in someone's head or inbox. It can be hard to pass that information forward, and no amount of knowledge transfer meetings can guarantee that what they know is available when you need it. That's where a best practices wiki comes in, acting as a repository of stored facts, processes, and tiny seeds of information waiting for the rainy day when you need them.
As with many notebooks, binders, and…
Some quick answers to certificate-related questions we've received in the past month.
Spring has sprung, even here in Canada, and it's a time of growth and renewal. One of the most popular spring activities around here is the renewal of the certificates that affect clients' digital workplaces. It happens every year or so, and can catch people by surprise. Here are a few questions we handled in the latest set of renewals.
What certificates?
There are two kinds of certificates that affect your Igloo. A certificate for single-sign on authentication (SAML), that lets your…
A quick guide to how to make your Workplace Analytics work for you.
Last week we launched Workplace Analytics, a new analytics feature for your Igloo. It's powered by datafeeds, which were released late last year. Rather than providing a vast ocean of data to sift through however, it features some aggregated charts to answer quick questions you might have about community activity.
Workplace Analytics differentiates itself from your Google Analytics integration because it understands the shape of your digital workplace. It can separate information by content…
A few quick tricks for the Wiki Article widget.
The job of a Wiki Article widget is both straightforward and powerful. Like the name suggests, it displays a single Wiki Article from anywhere in your digital workplace. Often overlooked in favour of the more popular Wiki Index widget, the ability to host individual wiki articles creates a lot of opportunities.
Dynamic menus
The key advantage of Wiki Article widgets is that their content isn't static. It's updated dynamically from the source article every time the widget loads. Changes to…
A short guide to embedding Instagram in your Igloo.
Requests for Instagram embed are popular with our more social digital workplaces, falling right behind Facebook and Twitter. An Instagram feed lets your members easily like, share, and comment on your photos. It gives your members and guests easy access to what your organization is up to, and provides a public photo feed, rather than storing a private gallery in your Igloo.
Instagram's native embedding presents two challenges for most Igloo communities. First, it's only designed to let you…
A collection of questions received in Support this month.
Every month we gather together a few of the questions Support has received, and compile the answers into a resource for other digital workplace administrators. February brought a few questions about membership, and a couple of cases of misplaced images. We'll provide some troubleshooting steps here, making it easy to get what you need right away.
How do I export a list of members?
A members list can be exported from the Manage Members area of the Control Panel, using the button in the…
Some quick tips to help make your lists look orderly.
If your digital workplace isn't largely composed of lists, I'll eat my hat. Lists keep us organized, especially when it comes to procedures and policies, whether it's for onboarding, marketing, or support. And because complexity multiplies, we get lists inside lists inside lists, and need a convenient way of telling them apart and staying organized within our lists.
One of the questions that comes up often with nesting lists is how to make list markers behave like they do in word processors,…
A short guide to migrating content into Igloo from another service
Once your digital workplace's architecture and access are set up, the next step is often to migrate content over from any previous collaboration systems you've been using. It can feel like a daunting task for even a small community as you look over your SOPs, files, announcements, and who knows what else. Once you have it there, it'll hum and sing, but until then someone has to move it. Igloo provides several methods for simplifying that for you however, and today we'll go over several of…