A Guide to Customer Care
Welcome to our brand new Customer Care community!
It's been a lengthy project, but we aimed high, focusing on delivering more customized training paths and a playbook to help with long term digital workplace strategy in addition to our traditional forums and blogs. Now that it's launched, it's a one stop shop for all of your Igloo needs, from providing resources for individual members, administrator documentation, and high level strategy, all in an easy to use and intuitive site.
The Playbook is the newest addition, and certainly the most ambitious. It offers resources on strategy, implementation, and engagement, from basics all the way to whitepapers for C level executives. Designed to do more than offer you a list of use cases for Igloo, it focuses on how you can use a digital workplace to transform an organization and make work easier for everyone involved.
The Basics include guides to implementing and obtaining buy in from your stakeholders, as well as finding ways to measure success so you can check in and review what parts of your Igloo are working for you, and what areas need improvement. The Planning area provides a road map for what you'll need to start your Igloo off right, and can help you set things up for the long term. The articles and videos in the Adoption area provide tips and testimonials on how Igloo can change the way people work, and how to help people transition to your digital workplace.
The Training tab is broken up by role, offering sets of tutorial videos for Digital Workplace Managers, Solution Administrators, Content Creators and End Users. The Features view gives you an easy lookup for specific functions and features in Igloo, and the User Guide offers a straightforward path from Igloo Fundamentals all the way through to specific options for your IT team.
Look for more content here in the new year, as we add additional resources and update some of the original videos to reflect new features and adjustments in the Igloo platform.
The Support tab gives you easy access to the Knowledge Base, as well as information on release notes and schedules. The Community area has been streamlined to showcase the discussion forum brought over from the old community, as well as collecting submissions for ideation and providing a home for this very blog.
As always the discussion forums are available for members to ask and answer questions, and to collaborate on unique solutions, but it's also monitored by our Support team, and we'll make sure every questions gets an answer.
The Developers area was first launched at ICE, with documentation and references available for our Developer Program, to give people the tools they need to build custom solutions that hook into Igloo's APIs. It also offers a comprehensive guide to the distinctions in Igloo terminology, and the difference between integrations, customizations, themes and applications.
Every area in the new Customer Care community features a Q&A forum, and the FAQ center gives you an easy portal to ask questions of experts from every avenue of Igloo. Each forum is monitored by a distinct team here, and we're available to answer questions and help address your needs.
So welcome to Customer Care, and we're going to work to ensure that you have everything you need within your reach here.
If you have any questions about the site updates, feel free to leave a comment, or ask a question in the Community area.