What is it?
are a way to call out a specific person in a post or comment. When you someone, their profile will be linked in the comment or post and they will receive a notification via email.
How to mention someone
Step 1: Type @ followed by a name
Enter ‘@’ followed immediately by the person’s first name, last name, or email address. As you type a menu will appear near your cursor with members of your community that match the text you have entered. Only the first first five results matched by search will be displayed. If there are a lot of people with the same first name the query will need to be more specific.
Step 2: Select an option
Select one of the options by clicking on it, or using the up and down arrows on your keyboard and then pressing “enter.”
Step 3: Continue typing
You can add more text after you have entered an, and you can include several in a single post.
Step 4: Publish your content
When you post you article or comment, anyone you havewill be notified via email. The email will contain the text of the post in which the person was mentioned, a link back to the post, and details on who posted it.
Frequently asked questions
Can Isomeone where they do not have access?
If you try to access, the will appear with a link to their profile, but it will not send them a notification email.someone in a location they cannot
Why won’treturn a result for my member named Stacy Allen?
If including the members full name for an @ mention leave a space between their first and last name.Allen would return this member while will not.
I havea community member but they have not received a notification, why would this happen?
respect the access rules of the locations where they are created. If the member you have does not have access to the location you have tried to them from, they will not receive a notification.