Posting comments

Engage with content and other users by posting a comment. Comments can be posted on all content types in a digital workplace using the browser, email, or mobile app.

Considerations and caveats

Who can post comments on content

• Members who have at least Read Access to the content can comment on it.
• If Anonymous Commenting is enabled, Anonymous Users who have View-Only Access to the content can comment on it.

Replying to comments (threaded comments)

In addition to commenting on content (first-level comments), users can reply to comments on Blog Articles, Files, Forum Posts, Calendar Events, and Wiki Articles. These replies (second-level comments) automatically append an @mention to the author of the original comment before the reply text, and be indented from the original comment to indicate a new thread of discussion. Replying to a second-level comment behaves in the same way and results in a third-level comment. However, replies to third-level comments do not create additional commenting levels and are instead posted as third-level comments. 

Replying to comments is not supported by email or the Mobile App. If replying to a comment by email, the reply will be a first-level comment on the content.

Disabled comments

Some content may have comments disabled. The message "Sorry, comments are closed" will be displayed below content when comments are disabled.

Moderated comments

Some Channels may have moderation of comments enabled. These Channels require a moderator to review and approve new comments before they appear in the comments section. Comments in a review state are visible to the poster with the message, "This comment is waiting for approval."

WYSIWYG (What you see is what you get) editor

Comments use the WYSIWYG editor. In addition to basic text formatting, the editor also gives tools to include images, gifs, and videos in comments. 

Getting another member's attention

If information may be relevant to another member who is not currently following the content, including an @mention in a comment will result in them receiving a notification.

Automatic following of content

By default, posting a comment or reply in the comment section of content will automatically subscribe a member to instant notifications from that content. This behavior can be modified from a Channel's Subscriptions page by an administrator. Alternatively, members can disable automatic subscriptions from the Subscription Settings area on their Subscriptions page to change this behavior.

How to post a comment

Commenting on Blog, Calendar, File, Forum, and Wiki content

While viewing the content you want to comment on:

1. Scroll to the bottom of the page, or click the Comments tab, to get to the comments section.
2. Enter your comment in the WYSIWYG editor to create a first-level comment on the content. Alternatively, you can click Reply on any existing comment to start a new discussion thread (See Replying to Comments above).
3. (Optional) Click Attach file to add an attachment to your comment.
4. Click Post Comment to add your comment to the content.

Commenting on Microblogs

You can comment on Microblog Posts when viewing them directly, viewing them on a Microblog Channel, or viewing them on a Page in the Microblog Post Widget. 

1. If you are the first person replying to a Microblog Post, click Reply to open the WYSIWYG editor. However, if others have already added comments, click the Reply text box to begin typing your comment. 
2. Enter your comment in the WYSIWG editor.
3. (Optional) Click "Did you want to share this?" to share the Microblog Post (including all of its comments) to other Microblog Channels. 
4. (Optional) Click Attach file to add an attachment to your comment.
5. Click Reply to add your comment to the Microblog Post.

Commenting on Tasks

While viewing a task that you want to comment on:

1. Click the Comments tab.
2. Enter your comment in the WYSIWG editor.
3. Click Post Comment to add your comment to the content.

Commenting on Blog, Calendar, File, Forum, and Wiki content as an anonymous user

While viewing the content you want to comment on:

1. Scroll to the bottom of the page, or click the Comments tab, to get to the comments section.
2. Enter your comment in the WYSIWYG editor to create a first-level comment on the content. Alternatively, you can click Reply on any existing comment to start a new discussion thread (See Replying to Comments above). As an anonymous commenter, you cannot add attachments to your comment.
3. Click Post As to add your comment to the content.
4. Enter your email address, your preferred username, and then complete the reCaptcha. If your email address matches the email of an existing member of the digital workplace, the form will change and prompt you to sign in.
5. Click Post Comment.
6. (Optional) You will receive an email thanking you for your contribution. Click the link in this email to request to join the digital workplace.

How to post a comment via email

Posting comments via email can only be done if a Channel is configured to allow posting content from email.

Using your usual email client, post a comment via email by replying to a notification email (excluding broadcast notifications) that you received. When replying to the notification, the body of the reply email (including images) will be what gets posted as a comment. Similarly, attachments that are part of the reply email will be posted as attachments to the comment. 

If the notification you want to reply to comes from the email address noreply@{your digital workplace domain}, you cannot send a comment to it via email. This can be because emailing is disabled on the content's Channel or the notification is a broadcast.

How to post a comment via the Mobile App

Commenting when not in Responsive View

1. Navigate to the bottom of the content you want to comment on. This is done by dragging up on the screen of your mobile device.
2. Tap the "Add a comment" text box to begin typing a comment. In addition to typing, you can also add an image by taking a picture with your device's camera, or by selecting a photo from your device's photo library. Both of these options require you to have granted the app permission to these parts of your device.
   • Tap the camera icon below the "Add a comment" text box to open up your device's camera. Once you have taken a picture you will have the option to accept it or take a new picture. Once you have accepted a picture, it will be added to the comment box.
   • Tap the photo icon below the "Add a comment" text box to open up your device's photo library. Select an image to insert into your comment by tapping it.
3. When you are ready to post your comment, tap the arrow located to the right of the "Add a comment" text box.

Commenting when in Responsive View

If you switch to Responsive View you can comment the same way as in the web browser experience. Refer to the "How to post a comment" section above for details on posting comments in this way.