Get to know our Customer Success team. Here's a quick hello from Veronica Hayes with a reminder to mark your calendars. 

Get Involved

ICE Tour 2021: June 22 - 24

Head into the new ICE TOUR space to read about the upcoming tours and topics. Add the sessions to your calendar as we Come Together to tour a playlist worth of digital workplaces. 

Launching Customer Care’s New Awards Calendar

Every year, organizations worldwide host award ceremonies to recognize the accomplishments of businesses just like yours. We wanted to take some of the work out of hunting these opportunities down, so have added a new Awards Calendar to the Events Center in the Community area of Customer Care. Here you can track upcoming award opportunities, submission start dates, and deadlines.  You can follow this calendar and specific events to receive reminders as opportunities are added or updated (bottom left of the page). 

Feature Voting in the Ideation Portal 

Check out the Product Zone to submit and vote on Igloo ideas. The Product team uses these insights to inform the roadmap for development - here are a few favorites check out:

• Setting for Microblogs: Subscriptions > When users comment on or create new content HERE
• Add Groups to Celebrations Widget HERE 
• Ability to load calendar events in bulk from Excel HERE

In the Igloo Community

Community Collaboration Webinar - Time for Some Spring Cleaning!

We covered a Spring Cleaning exercise in collaboration with The Keg, highlighting the various reports available to inform decision making and giving us some insight into the thought process involved in enabling a customer to make these changes.

Mindy Cato and Ellen Cunningham from Greystone then took us through the thoughtful, deliberate process they undertook when they knew it was time to change some things up in their Igloo, The Square.

Finally, we announced a couple of big upcoming events! 

Use Your Intranet for Good: Diversity and Inclusion in the Digital Workplace

How do our corporate mission and values support diversity and foster an inclusive culture? Brad Rooke encourages teams to ask the question and shares 5 ways to promote diversity and inclusion in a digital workplace.

The Value of Video

Illustrate the idea and personalize the message, Jim shows how low time and investment video helps bring content to life. 

Did you know? Two Settings to Consider for Notification

Moving, archiving, deleting and hey, even correcting the odd typo are all a standard part of content management. But not every edit should draw attention with a notification to all its followers. Here's a quick read with two tips on using configuration settings at the global, channel and content level to ensure your digital workplace respects inboxes.

New in Igloo University On-Demand Webinars: Change Management 

Learn tips and tactics to successfully navigate the change experienced when launching or evolving a digital workplace. The webinar reviews three different change management models that the participants can apply when experiencing change.

Deeper Dives: Internet Explorer Deprecation

Announced in February, Jim Tigwell takes a deep dive into the end of Internet Explorer and what it could mean for your business. Microsoft is ending support for IE in August, in favour of their new Edge browser. We'll follow suit. 

April 2021 Product Release

We have a light update this month that includes a GIPHY terms of service link and bug fixes with that reminder that we are sunsetting Internet Explorer support as of June 1, 2021 in line with Microsoft's recommendations. Find the full list in the post.

From the Archives

ICE Tour 2020: Session Recordings 

Last year we saw our event take new form with virtual tours through customer's digital workplaces. Take a look back at the session recordings as we gear up for Ice Tour 2021 in June.

Deeper Dives: Notifications

Continuing from our topic "Did you know? Two Settings to Consider for Notification", this 2017 read from Jim Tigwell reminds of branding email notifications, and the oh so important, whitelisting.