Workplace Analytics during a Crisis
Good morning Igloo Community,
Around the globe, we have all be affected by the current crisis - and we have been relying heavily on our Igloos to communicate and collaborate with our employees. This Igloo Community has been a source of information as well, for you, our Igloo Customers.
I spent some time this morning looking at Workplace Analytics in Customer Care, curious to see the effect of the pandemic on Activity in the last four weeks. ( Here's a link to the full Workplace Analytics KB Article and I encourage you to evaluate the data on your own site, and also encourage you to check out our Insights Program for further information. )
Quick Summary of What I've Found:
- As we utilize mainly forums in the site, that is the focus. They've increased almost four-fold in the last four weeks! This shows that the Igloo Community comes together to share best practices for using Igloo to deal with this crisis.
- In the last four weeks alone, we've added 102 new customer members. This is an unprecedented increase in membership, and I believe it's due to more of your team members needing to understand how to use Igloo to benefit your own organizations.
- Top content in the entire Igloo Community during the last four weeks was the Business Continuity During COVID-19 Community Discussion. Not surprising, due to its relevance today. This is the first time that Community Discussion has beat a Product Release in popularity.
What this means is this: The Igloo Community, and your input is valuable. So keep coming back.
Check out your own analytics and post below how the use of your own digital workplace has benefited your own members, and your own organization.
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- Posted By:
- Diana May
- March 23, 2020
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