Ask a Question/FAQs
Hey Hivemind: we are hitting a wall with figuring out how to display our ask a question forum as well as our answered questions/faqs.
Has anyone figured a great UX for this? Andrea Gumz-Dietrich gave me some great guidance on how to segment our Ask a question forum into topics (creating specific forums per topic) and separating out Asked vs Answered questions, but I still don't have a great sense on how to visually lay this out to be intuitive to our employees. (any good ideas Diana May?)
Another reason on why we need a UX person on our team!!!
2 Replies
Hello Jennifer Prestigiacomo, I just had a quick chat with Andrea Gumz-Dietrich about your question and she mentioned that on your next call, she is going to walk you through the Feedback Centre Solution, which we both feel will provide the functionality you're looking for!
Thank you Diana May & Andrea Gumz-Dietrich!