Last Updated:
May 5, 2022
by
Jesse Langstaff
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The MS Teams integration gives users the ability to chat at the speed of conversation (latency of 5 seconds or less) with other users inside your digital workplace using Microsoft Teams. When configuring the integration, you can select which team or channel from Microsoft Teams is available. If no team or channel is specified, users will see all the teams and channels they have access to on their Microsoft Teams account. After signing into the integration, users can navigate their configured teams and channels and see and reply to messages. When viewing conversations, users can see images and gifs, download files, and select links.
Go to one of the following sections in this article:
Your organization must have a Microsoft license for the M365 E series of SKUs in order to properly utilize the MS Teams integration.
The MS Teams integration provides a window into MS Teams through an authenticated session in a user's browser. While Igloo facilitates the initial Igloo/MS interaction via a proxy login process, after this connection is established only the user has access to MS Teams data. No data is read or retained by Igloo.
You can restrict the integration to a specific team or channel by specifying its link. To find this link, open Microsoft Teams. Next to the team or channel that you want to use, select More Options followed by Get link to team/Get link to channel. Then, select Copy.
You set up integrations in a way similar to widgets (see, Placing and setting up a widget). However, instead of selecting an integration directly from the widget carousel, select the Integrations widget. When editing the Integrations widget, select the Igloo Integration Libray; then select the integration you want to configure. For information about integration-specific configuration options, refer to the options below.
There are no layout options available for this integration.
Use the Class field to add custom CSS to this integration.
Your digital workplace's CSS theme overrides the other settings here, so these settings will not change the integration's appearance.
Only users who have the role of Global Administrator in your Office 365 portal can approve this integration.
The first time you ever set up the integration anywhere in your digital workplace, your Office 365 administrator must be the first one to sign in to it. When signing in, they will receive a popup that asks to give the integration permissions. They must select Consent on behalf of your organization followed by Accept to grant these.
This only needs to be done once per Office 365 environment. Once an O365 administrator allows the app, the integration can be used anywhere in your digital workplace without additional administrator approvals.
You must sign in to the integration using your Microsoft Teams credentials.
After signing in, you will only see the teams and channels that you have access to and that have been configured for the integration. If the integration is configured to show a team or channel to which you do not have access, you will not see it.
To sign out, go to the Teams tab and select Sign out. You will need to sign back into the integration to view and interact with conversations.
Your available teams and channels are displayed on the Teams tab. On this tab, you can:
While viewing a channels' conversation feed, you can:
After selecting Reply or New Conversation, you can enter your text-only message in the provided text box.
If you need to edit or delete your message, you must do so from the Microsoft Teams application.