The Igloo Knowledge Base has Moved
The Igloo knowledge base has migrated to a new location, at https://support.igloosoftware.com. It's now connected directly to our support ticket system, and with that comes additional features to serve you better, offering all of the same quality of articles with improved navigation, recommended articles, and the ability to manage your resolutions.
- The whole knowledge base can be browsed from a persistent table of contents, rather than having to return to the original menu or search for new articles.
- Having the platform information directly in our ticket system connects it to support tickets, which lets support agents search all documentation directly from a ticket. Putting the documentation at the fingertips of our analysts will help with faster turnaround times on answers to your questions and let them link it with one click.
- If an article helps you resolve an issue, the new knowledge base will let you close a ticket you've opened on the matter with a single click, saving you emails and follow-ups. If you have an account in the ticket system, it will also let you manage your tickets directly from the requests area. We can now track directly whether articles are helping you address issues, and will use this information to tailor our updates to make our body of knowledge even more helpful. This new layer of information will help us learn from you, and let you help drive change directly.
The existing KB
The current knowledge base will be shut down shortly, and will now redirect to the new one. It's still a part of the navigation of Customer Care, but the link redirects to the new system. Any bookmarked articles will now lead to the landing page of the new knowledge base as well. However, Igloo staff have already been linking to the new kb since the beginning of February, so the redirect shouldn't impact any active discussions.
Visit the new knowledge base at https://support.igloosoftware.com.