When do weekly digests arrive?
OfflineDoes anyone have a good rule of thumb for when users receive their weekly digest email? We set a weekly subscription for all members in our Igloo for our main news channels, planning for this to be the replacement for a push newsletter we used to publish in MailChimp. We could set it for 11:30 a.m. but there isn't an option to set it for a certain day and we can't figure out who is receiving it or when. None of our tool admins have gotten one in more than a week and we have published news. (We did request our notification emails report from the Insights program.)
1 Answer
Hi Heather,
The time of day part is configurable in the Localization area of the admin panel.
The day of the week part is a bit trickier in its logic. A user's Weekly digest begins to populate when any Weekly subscription they have is triggered. Once that happens, any other Weekly subscribed content that occurs within the next 7 days will be added to the digest. On the 8th day the digest will be sent out at the time specified. Then nothing will happen until a new Weekly subscription event starts the digest and the counter again.
So the user could get a Weekly digest on any day of the week, depending on when their latest weekly digest started collecting content.
- A user subscribes to a Channel A and Channel B with a "Weekly" subscription.
- Content is added to the Channel A on Wednesday.
- This starts the digest and the 7 day count.
- Content is added to Channel B on Saturday and is added to the digest.
- The user gets their digest containing both articles on the following Thursday
- Content is added to Channel B the following Monday
- This starts a new digest and 7 day count
2 Replies
Hi Heather,
The time of day part is configurable in the Localization area of the admin panel.
The day of the week part is a bit trickier in its logic. A user's Weekly digest begins to populate when any Weekly subscription they have is triggered. Once that happens, any other Weekly subscribed content that occurs within the next 7 days will be added to the digest. On the 8th day the digest will be sent out at the time specified. Then nothing will happen until a new Weekly subscription event starts the digest and the counter again.
So the user could get a Weekly digest on any day of the week, depending on when their latest weekly digest started collecting content.
Brigid Towler thank you, this is helpful. So, if I had wanted the majority of our subscribers to get a digest on Thursdays I would have set it as an admin on a Wednesday, knowing there still is variability for good reason. Thanks!