Tips & Tricks
Archives for August 2017 « Recent Articles
A selection of the questions we've received in Support over the last month
We get a lot of questions about features and functionality in Support, as well as in the Ask a Question forum here in the Customer Care community, and we'd like to make a habit of sharing them and expanding on them here when the answers are interesting. There's room to talk about niche features, process questions, and some of the challenges that other digital workplaces face when working to succeed.
What happens when an item's Archive date arrives?
Posts, events, and files can be archived…
Some best practices around using Access in in your digital workplace.
Access in Igloo ensures that only people with the relevant roles can see your private or sensitive documents, while also acting to streamline We've talked about Access in Igloo here before, about using it to shape the flow of content in your digital workplace, and what makes strong access essential to launching new areas. Today we'll build out best practices for using Access in general, and how it can affect the everyday use of your Igloo. Strong Access rules can help make your community…
Building an Igloo? Spice up your profiles with some CSS.
When you first start your Igloo, there are a ton of ways to customize the appearance. You can add your logo and determine its position, select a theme from the theme library, and arrange the architecture and widget structure to suit your needs. The custom CSS option in the Appearance tab of the Control Panel lets you style everything from individual widgets to people's profiles, and that's what's on the agenda for today. If you'd like an introduction to using CSS in Igloo, head over to our…
A short guide to login sessions and timeouts in your digital workplace.
When someone logs in to your Igloo, they create a login session. How long these sessions last, and whether they're customizable is probably one of the most common questions we receive in Support. It's documented in the Knowledge Base, but there are a lot of particulars to your members' sessions that are worth understanding, as well as a new feature in our next release that can affect them.
Timing out
Timeouts happen when your session is idle for three hours and twenty minutes. That means no…
Some best practices for setting up Q&A forums
One of the most common ways we see Forum Channels used in Igloos is for as a question and answer hub, whether that's for members to submit issues, ask for platform help, or ask questions to HR or executives. A Q&A forum can give people direct access to the expertise they need, and the channel structure makes it easy to ask questions from anywhere in your digital workplace.Today we'll go over some of the best practices for structuring up a Q&A forum to set it up for success.
Settings
O…
About this channel
- 105k views
- 137 articles
- 52 followers
Get the latest tips & tricks on how to use the Igloo platform.
Archives
- January 2014 1
- March 2014 1
- April 2014 1
- May 2014 4
- June 2014 3
- August 2015 1
- July 2016 1
- August 2016 1
- November 2016 2
- January 2017 2
- February 2017 2
- March 2017 5
- April 2017 4
- May 2017 5
- June 2017 4
- July 2017 4
- August 2017 5
- September 2017 4
- October 2017 4
- November 2017 4
- December 2017 4
- January 2018 5
- February 2018 3
- March 2018 4
- April 2018 4
- May 2018 5
- June 2018 4
- July 2018 4
- August 2018 5
- September 2018 3
- October 2018 5
- November 2018 4
- December 2018 1
- January 2019 3
- February 2019 4
- March 2019 2
- April 2019 4
- May 2019 5
- June 2019 1
- July 2019 3
- August 2019 2
- September 2019 2
- October 2019 2