Last Updated:
August 17, 2021
by
Jesse Langstaff
| Version: 15
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When investigating single sign-on failures a common practice is to check and ensure that the certificate passed in through the SAML response matches the Certificate you have stored in your Single Sign-on settings.
You can obtain the Certificate value from the SAML response through a SAML trace. See the dedicated article on performing SAML traces
Once you’ve obtained a copy of the SAML response, locate the X509 certificate value, copy it and paste it to your text editing application of choice
Copy the certificate in the Single Sign-on Settings screen at https://{yourcommunity.com}/admin/membership/saml and compare the two certificate values.
If they do not match you will need to update the certificate value stored your sign in settings.