Changing the name and URL of a hub or spoke

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Update the name and URL of a hub or spoke to correct an error or as part of a rebranding effort.

Considerations and caveats

Workplace URL

A Networked Enterprise workplace URL should always consist of a domain and subdomain. For example, https://customercare.igloosoftware.com. In this example, igloosoftware.com is the domain, and customercare is the subdomain. Typically, all workplaces within a Networked Enterprise will have the same domain, while the subdomain will be unique to each workplace.

How to change the name and URL of a hub or spoke

 

Before changing the URL of a workplace, please contact Igloo Support. Include the following information in your communication:

  • Indicate that you want to change the URL of an existing hub or spoke in your Networked Enterprise.
  • The current URL of the workplace.
  • The new URL of the workplace.

This communication is required to ensure that emails will come from the new URL and that the workplace will be properly domain mapped.

  1. While signed into a digital workplace that is part of your Networked Enterprise, selectControl Panel.
  2. Under Resources, select EAP.
  3. Select Workplaces from the side panel. 
  4. Search for and select the digital workplace that you want to edit.
  5. Select Overview.
  6. In the text box below Title, enter the new name of the digital workplace.
  7. In the text box below Domain, enter the new URL of the digital workplace. See the Workplace URL section above for more information about the structure of this URL.
  8. Select Save.

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Enterprise Administration

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Updated By:
Jesse Langstaff
 
January 10, 2022
Posted By:
Jesse Langstaff
 
September 27, 2019
Versions:
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