Last Updated:
September 29, 2021
by
Muskan Purohit
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The Developer Relations Program at Igloo provides you with access to experts who are well versed in helping partners build enhancements, integrate third-party applications, and transform the Digital Workplace Experience. In addition to direct support, the program has a variety of self-serve options that enable you to learn about the capabilities of your Digital Workplace. These include:
Before submitting a ticket, check to make sure that your question has not already been answered on the Customer Care site. Chances are that the issue or question that you are experiencing has already been identified, and a solution exists in one of the following channels mentioned above.
If you cannot find a solution on Customer Care, open a ticket. To enable Developer Advocates and minimize back and forth communications, please follow these guidelines when opening a ticket:
After receiving a ticket, an Igloo Developer Advocate will take ownership of the ticket and may:
However, the Developer Advocate will not: