TL;DR - New Year, New Gadget; Igloo Customer Care Makeover; How-to Videos and more!
Join our January Customer Success Office Hours!
When: Wednesday, January 10th & Wednesday, January 24th at 3:00 PM EST
- Stop by our virtual office to ask questions or participate in a small group discussion. This month we'll be chatting about :
- Measurements and KPIs on January 10th at 3:00 PM EST
- Trending Content Gadget on January 24th at 3:00 PM EST
- Come join us in the featured topic conversation or bring your questions!
- To join us, please add the event from our event calendar.
Igloo Customer Care is getting a makeover!
- Do you have any specific suggestions for improving the customer care website?
- Are there additional features or resources you would like to see added?
- Would you like to see more multimedia content (like short videos) that walk you through enhancements, reporting, tips, and tricks...?
- What topics would you like to see covered in these short videos?
- If you have examples from other online communities, we'd love to hear what's working well.
We Want to Hear Your Feedback! Please comment below or feel free to reach out to the Customer Success team.
In Case You Missed It
We have some compiled some walkthrough videos that are really handy! If you haven't checked them out recently, check out the practical instructions and use-case examples:
- Gadget Depot - Use Cases Video - Igloo's Aneik Gandhi and Brad Rooke sat down to discuss the Gadget Depot, with practical instruction, use case examples and a look at the settings behind the scenes.
- New Year, New Measurements - This webinar focuses on measuring success in your digital workplace. We'll chat about KPIs, goals and ways to measure the success you're creating in your digital workplace!
- Webinar Recording: Igloo Customer Event: Spring Cleaning - Site Manager Best Practices and Control Panel Tour - Join Igloo's Sr. Solutions Consultants, Brigid Towler and Brad Rooke on a tour of your Igloo behind the scenes. This webinar provides some great tips on keeping your digital workplace tidy and optimizing performance.
In the Igloo Community
New Year, New Gadget! Introducing the Trending Content Gadget
The Trending Content Gadget displays popular content from your digital workplace.
The gadget is highly configurable, and every aspect of the user interface can be configured or hidden except for the content’s title.
Useful for increasing engagement across connected channels by surfacing popular content. Users can interact with the displayed content by viewing, liking, sharing, or bookmarking it.
There are 2 notable bug fixes that have been included in the January 2024 Product Release.
We are happy to announce fixes for:
- Search is not returning result when user searches with exact filename (IGLOO-21350)
- Invite Members not functioning (IGLOO-21299)
These fixes will be available in Production on January 17th (available now in your Preview Site -Link to How to Access Your Preview Site Video).
Thanks for reading!
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