Layout

File Manager Layout

Actions in the File Manager take place on either the workplace selection screen or the file management screen.

Workplace selection screen

file manager - labeled

1. Menu bar

The Menu bar contains the following options:

  • File Manager:
    • Exit: Select to immediately close the File Manager.
  • Help:
    • Open Knowledge Base: Select to open a web browser window that navigates to the Knowledge Base in Customer Care.
    • Report an Issue: Select to navigate to the Customer Care Submit an Issue page.
    • Feedback: Select to navigate to the Customer Care Product Zone page where you can submit feature suggestions. 
    • Display Error Logs:  Select to navigate to the folder on your computer that contains the File Manager error logs.
    • About File Manager:  View what version of the File Manager you are using.
    • Check For Updates: Update the File Manager to it's latest version.

2. Connected workplace

Workplace's that you have already connected to will appear as tiles on the workplace selection screen. Double click the workplace to connect to it; you will be prompted for authentication if an existing session has ended. You can also click the cog icon that appears when you hover or select a workplace to have the option to "Open this workplace", or "Remove this workplace". Selecting the latter option will remove the workplace from the workplace selection screen, but you can always add it back using "Add a workplace".

3. Add a workplace

Click "Add a workplace" to add your digital workplace to the File Manager. You will be prompted to enter the workplace's URL.

File management screen

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1. Menu bar

The Menu bar contains the following options:

  • File Manager:
    • Exit: Select to immediately close the File Manager.
  • Help:
    • Open Knowledge Base: Select to open a web browser window that navigates to the Knowledge Base in Customer Care.
    • Report an Issue: Select to navigate to the Customer Care Submit an Issue page.
    • Feedback: Select to navigate to the Customer Care Product Zone page where you can submit feature suggestions. 
    • Display Error Logs:  Select to navigate to the folder on your computer that contains the File Manager error logs.
    • About File Manager:  View what version of the File Manager you are using.

2. Navigation bar

The Navigation bar provides options to quickly return to pages that you've previously navigated to, and the ability to switch what digital workplace you are browsing. Options include:

  • Forward and Backward buttons: Click to move backwards or forwards through your browsing history.
  • Breadcrumbs: Click any location in the path to navigate directly to it. These breadcrumbs expand to reflect your current location in the workplace.
  • Refresh button: Click to update what is being displayed. If others are working in the same area as you, you will need to refresh to see the outcomes of their actions.
  • Settings button: Click to view the settings menu where you can switch what workplace you are browsing or log out of the current workplace. The settings menu also displays the current version number of your File Manager.

3. Action bar

The Action bar provides you with different methods of interacting with objects in the file and folder listing. These actions include:

  • Icon view / List view: Toggle whether objects in the file and folder listing display as icons or in a list. List view provides additional details such as Extension, Size, Date updated, and Version.
  • Create new folder: Add an empty folder at your current location. This action is only available when you are in a Folder or Folder channel.
  • Save to: Saves the selected file or folder to your computer. You will be prompted to select where you would like to save this file. Saving a folder will result in a compressed version of the folder being saved.
  • Menu - When a file is selected: Clicking the menu button while a file is selected provides the following options:
    • Open: Opens the file using the appropriate application on your computer. 
    • Open in Browser: Opens your browser and navigates you to the location of the file in your workplace.
    • Download: Downloads the file to your computer's download folder. It is also accessible from the Status Pane under downloads.
    • Save to: Saves the file to your computer. You will be prompted to select where you would like to save this file. Saving a folder will result in a compressed version of the folder being saved.
    • Add a new version: Upload a new version of the currently selected file. You are prompted to select what file on your computer to upload as the new version.
    • Rename: Enter a new name for the file.
    • Delete: Remove the file from your workplace. The file can be recovered from the Trash Can.
    • Properties: View the following details about the file: Name, Type, URL, Size, Version, Date Updated, Views, Downloads, and Rating.
  • Menu - When a folder is selected: Clicking the menu button while a folder is selected provides the following options:
    • Open: Navigates into the folder within the File Manager.
    • Open in browser: Opens your browser and navigates you to the location of the folder in your workplace.
    • Download: Downloads the folder to your computer's download folder. It is also accessible from the Status Pane under downloads. Downloading a folder will result in a compressed version of the folder being saved.
    • Save to: Saves the selected folder to your computer. You are prompted to select where you would like to save this file. Saving a folder will result in a compressed version of the folder being saved.
    • Rename: Enter a new name for the folder.
    • Delete: Remove the folder from your workplace. The folder can be recovered from the Trash Can.
    • Properties: View the following details about the file: Name, Type, URL, Size (number of objects), Date Updated, Views, and Downloads.
  • Menu - When in a Folder or Folder Channel with nothing selected: Clicking the menu button while in a Folder or Folder Chanelwith nothing selected provides the following options:
    • Upload files: Add a file to the current location. You are prompted to select what file on your computer to upload.
    • Upload folders: Add a folder and its contents to the current location. You are prompted to select what file on your computer to upload.
    • Create new folder: Add a new folder to the current location. You are prompted to enter a name for the folder.
    • Refresh: Click to update what is being displayed. If others are working in the same location as you, you will need to refresh to see the outcomes of their actions.
  • Menu - When another object is selected: Clicking the menu button with any other object selected provides the following options:
    • Open: Navigate into the folder within the File Manager.
    • Open in browser: Opens your browser and navigates you to the location of the object in your workplace.
  • Menu - When in other locations with nothing selected: Clicking the menu button when not in a Folder or Folder Channel, and without anything selected, provides the following options:
    • Refresh: Click to update what is being displayed. If others are working in the same area as you, you will need to refresh to see the outcomes of their actions.
  • Open in browser: Opens your browser and navigates you to the location of the object in your workplace.
  • Upload: Add files or folders to the current location. You will be prompted to select what files or folders on your computer to upload. You can select multiple files or folders by holding shift and clicking the desired objects.
  • Search this location: Filter by name the contents of the current location based on the entered text.

4. Sitemap/Status Pane

The Sitemap/Status Pane displays either the workplace's navigatable sitemap or the status of your recent uploads and downloads. 

  • Sitemap
    • View: Click a location to view it in the file and folder listing.
    • Expand: Double click to expand its contents; expandable locations are indicated by a > next to them.
    • Navigate: Right-click a location to access the "Open in browser" option. Selecting this option will open this location in your web browser.
  • Status:
    • Uploads: Select listed objects to navigate to them in the File Manager. You can click the Clear button to remove all files from the Uploads list.
    • Downloads: Select listed objects to navigate to their download location on your computer. You can click the Clear button to remove all files from the Uploads list.

5. File and folder listing

The file and folder listing displays the files and folders located at your current location. You can interact with these objects in the following ways:

  • Upload a file or folder: Drag and drop files or folders from your computer into the file and folder listing to upload them to the current location.
  • Move files or folders: Drag and drop files from the file and folder listing into an exiting Folder or Folder Channel in the File Manager to move them to that location. You can drag the file or folder to locations displayed in the Sitemap, or located in the current location.
  • Download and open a file: Double click a file to download and open it. Your computer will attempt to open it using the appropriate application.
  • Navigate into a folder: Double click a folder to view its contents.
  • File options: Right-click a file to view additional options:
    • Open: Opens the file using the appropriate application on your computer. 
    • Open in Browser: Opens your browser and navigates you to the location of the file in your workplace.
    • Download: Downloads the file to your computer's download folder. It is also accessible from the Status Pane under downloads.
    • Save to: Saves the file to your computer. You will be prompted to select where you would like to save this file. Saving a folder will result in a compressed version of the folder being saved.
    • Add a new version: Upload a new version of the currently selected file. You are prompted to select what file on your computer to upload as the new version.
    • Rename: Enter a new name for the file.
    • Delete: Remove the file from your workplace. The file can be recovered from the Trash Can.
    • Properties: View the following details about the file: Name, Type, URL, Size, Version, Date Updated, Views, Downloads, and Rating.
  • Folder options: Right-click a folder to view additional options:
    • Open: Navigates into the folder within the File Manager.
    • Open in browser: Opens your browser and navigates you to the location of the folder in your workplace.
    • Download: Downloads the folder to your computer's download folder. It is also accessible from the Status Pane under downloads. Downloading a folder will result in a compressed version of the folder being saved.
    • Save to: Saves the selected folder to your computer. You are prompted to select where you would like to save this file. Saving a folder will result in a compressed version of the folder being saved.
    • Rename: Enter a new name for the folder.
    • Delete: Remove the folder from your workplace. The folder can be recovered from the Trash Can.
    • Properties: View the following details about the file: Name, Type, URL, Size (number of objects), Date Updated, Views, and Downloads.

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