What is it?

The Zendesk My Requests Integrations widget provides a portal into your Zendesk instance, allowing you to view current and closed tickets through your digital workplace.

Features and functionality

List tickets

You can view a list of active and closed tickets that you have opened in Zendesk. Tickets are ordered by the date of the most recent activity.
By default, you will see a list of tickets that are newly opened (n), awaiting action (p), or actively being worked on (o).

You can also switch to view closed and solved tickets

View tickets

You can select any of the listed items to open that ticked and see the original request along with any conversation that has happened on the ticket.

Comment on tickets

If enabled members can enter comments on tickets displayed within the widget.

View more

You can load more tickets into the list by selecting the View More button.

Open in Zendesk

You can open any ticket in the Zendesk interface by selecting the View on Zendesk icon.

Limitations:

• Only English is supported as a language in Zendesk My Requests.
• Attachments cannot be downloaded within comments.
• If you are signed into Zendesk using a 3rd-party Identity Provider (IdP,) you cannot login with another Zendesk account.
• Cannot log out.

How to add a Zendesk My Requests Widget

Before you can add a Zendesk widget to your digital workplace, some setup is required. You will need to provide your Igloo representative with your Zendesk subdomain, client ID, and secret. They will then provide an app ID.

Step 1: Add a widget

Add an Integrations widget to your page.

Step 2: Select Zendesk My Requests

Edit the widget and select the Zendesk My Requests option from the tree.

Step 3: Enter your subdomain

Enter your Zendesk subdomain in the field provided.

Note: the Zendesk widget is only designed for instances using the Zendesk.com primary domain. If you have a custom domain for your instance, the widget will not connect to it.

Step 4: Configure advanced options (optional)

Select the Advanced Options drop down to configure additional functionality. These options include:

• Show All Fields - Toggle whether all request fields are displayed.
• Enable Commenting - Toggle whether the widget allows comments to be created.