Overview

When troubleshooting issues in your digital workplace with the Igloo Support team, they will often ask you to provide them with a network trace. For this trace to be effective, you must have your browser's monitoring tools open and configured properly while you repeat the action leading to the issue you are experiencing. Once you have captured and exported a network trace with your browser, you can attach the trace file to your communications with the Igloo Support team.  

How to capture a network trace with Google Chrome

1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
3. In the developer tools, select the Network tab.
4. Configure how the tool records activity.
   1. Select Preserve log.
   2. Select Disable cache.
   3. Click Clear to remove any existing activity.
5. With the developer tools open, perform the action in your browser that generates an unexpected behavior.
6. After performing the action, click Export HAR... (found at the top of the Network tab)and save the file to your computer.
7. Attach the HAR file to your communications with the Igloo Support team.

How to capture a network trace with Mozilla Firefox

1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
3. In the developer tools, select the Network tab.
4. Configure how the tool records activity. 
   1. Select Disable cache.
   2. Under Network Settings, select Persist Logs.
   3. Click Clear to remove any existing activity.
5. With the developer tools open, perform the action in your browser that generates an unexpected behavior.
6. After performing the action, click Network Settings and then select Save All As HAR to save the file to your computer.
7. Attach the HAR file to your communications with the Igloo Support team.

How to capture a network trace with Microsoft Edge

1. In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
3. In the developer tools, select the Network tab.
4. Configure how the tool records activity.
   1. Select Preserve log.
   2. Select Disable cache.
   3. Click Clear to remove any existing activity.
5. With the developer tools open, perform the action in your browser that generates an unexpected behavior.
6. After performing the action, click Export HAR... (found at the top of the Network tab) and save the file to your computer.
7. Attach the HAR file to your communications with the Igloo Support team.