Overview

If you are encountering unexpected behavior in your digital workplace our Support team will sometimes request a network trace to assist them in resolving the behavior. For this process the Support team will ask you to replicate the action that led to the unexpected behavior while having the browser record its network traffic. The resulting network traffic recordings are the network trace which can then be exported from the browser and sent to the Support team.

How to collect a network trace with Google Chrome

1. Open a new browser window and navigate to the location just before the unexpected behavior occurs

For example if you are having an issue logging into your digital workplace, navigate to the sign on page but do not sign in yet.

2. Open up the browsers developer tools and configure them for recording

The browsers developer tools can be accessed by selecting Command+Option+I for Mac, and F12 or Control+Shift+I for Windows and Linux. The developer tools consist of multiple tabs across the top of their window, select the network tab. On the network tab check the boxes Preserve Log, Disable Cache, and clear any existing content.

3. Perform the action that generates the unexpected behavior

Back in your normal browser window perform the action that generates the unexpected behavior. When you perform this action the network window will begin to populate with your web browsers communications with your digital workplace.

4. Save the network trace

Right click any of the items that appear in the network traffic, and from the contextual menu select the option Save as HAR with content. Save this file where you can easily find it, there is no need to modify its name. Once saved, attach the file to your communications with the support team.

How to collect a network trace with Mozilla Firefox

1. Open a new browser window and navigate to the location just before the unexpected behavior occurs

For example, if you are having an issue logging into your workplace, navigate to the sign on page but do not sign in yet.

2. Open up the browsers developer tools and configure them for recording

The browsers developer tools can be accessed by selecting Command+Option+I for Mac, and F12 or Control+Shift+I for Windows and Linux. The developer tools consist of multiple tabs across the top of their window, select the network tab. On the network tab check the boxes Persist Logs, Disable Cache, and clear any existing content.

3. Perform the action that generates the unexpected behavior

Back in your normal browser window perform the action that generates the unexpected behavior. When you perform this action the network window will begin to populate with your web browsers communications with your digital workplace.

4. Save the network trace

Right-click any of the items that appear in the network traffic, and from the contextual menu select the option Save as HAR with content. Save this file where you can easily find it, there is no need to modify its name. Once saved, attach the file to your communications with the support team.

How to collect a network trace with Internet Explorer

1. Open a new browser window and navigate to the location just before the unexpected behavior occurs

For example, if you are having an issue logging into your workplace, navigate to the sign on page but do not sign in yet.

2. Open up the browsers developer tools and configure them for recording

The browsers developer tools can be accessed by selecting F12. The developer tools consist of multiple tabs across the top of their window, select the network tab. On the network tab, check select the option Always refresh from server, clear any existing entries, and then select the play button to start recording.

3. Perform the action that generates the unexpected behavior

Back in your normal browser window perform the action that generates the unexpected behavior. When you perform this action the network window will begin to populate with your web browsers communications with your digital workplace.

4. Save the network trace

On the network tab select Export captured traffic button to save the network trace. Save this file where you can easily find it, there is no need to modify its name. Once saved, attach the file to your communications with the support team. You can also select the stop button to end the recording of network traffic for this window.