Zendesk Request Submission Integration
What is it?
The Zendesk Request Submission Integrations widget provides a portal into your Zendesk instance for creating new tickets.
Features and functionality
You can submit a ticket to your Zendesk instance through this widget, including a subject, description, and attached files.
- Only English is supported as a language in Zendesk My Requests.
- If you are signed into Zendesk using a 3rd-party Identity Provider (IdP,) you cannot login with another Zendesk account.
- Cannot log out.
How to add a Zendesk My Requests Widget
Before you can add a Zendesk widget to your digital workplace, some setup is required. You will need to provide your Igloo representative with your Zendesk subdomain, client ID, and secret. They will then provide an app ID.
Step 1: Add a widget
Add an Integrations widget to your page. Follow the steps outlined in the Widgets article for adding widgets, and select the Integrations widget.
Step 2: Select Zendesk My Requests
Edit the widget and select the Zendesk My Requests option from the list.
Step 3: Enter your subdomain
Enter your Zendesk subdomain in the field provided.
Note: the Zendesk widget is only designed for instances using the Zendesk.com primary domain. If you have a custom domain for your instance, the widget will not connect to it.
Step 4: Configure advanced options (optional)
Select the Advanced Options drop down to configure whether all fields will be shown.