The Employee Handbook solves communication-based challenges related to keeping employees informed and up to date with your organization's latest operational standards and policies. Outcomes for your Employee Handbook should focus on the effective communication of standard operating procedures and policies to all employees, including changes and updates that impact them and their ability to perform their daily duties.
Measuring against key performance indicators (KPIs) specific to the Employee Handbook allows you to determine:
- What policies and procedures do employees need to reference regularly?
- What policies and procedures are employees not following consistently?
- What information gaps need to be filled to set employees up for success?
- What people-focused goals and objectives can help with the transferring of operational knowledge to employees?
- What information-focused goals and objectives will help ensure employees understand and are able to follow corporate policies and procedures?
- What process-focused goals and objectives will effectively leverage the Employee Handbook?
Key goals and objectives
Some key goals and objectives to keep in mind when determining KPIs for your Employee Handbook include:
- Optimizing the content experience
- Maintaining a single source of truth
- Tracking consumption and ensuring compliance
You should incorporate your Employee Handbook into your existing internal business processes. Think about what processes, policies or procedures might have to change or be updated.
- Do SOPs need to be updated? (e.g. requesting changes to and updating corporate information, policies, procedures published in the Handbook)
- Are there processes that need to change? (e.g. employee acknowledgment of and agreement to corporate policies)
Key areas to pay attention to when measuring the success of your Employee Handbook include:
- Wiki articles displayed in a controlled order
- Chapter-like experiences
- Read tracking and version control
- Single source of truth
Below are some recommended KPIs for measuring the success of your Employee Handbook. Keep in mind that some of these KPIs will align with your organization's goals and objectives, while others may not. It's critical to align KPIs with your unique goals and objectives to accurately measure success.
- X% Agree to Completely Agree Rating for "I found the Employee Handbook useful and easy to understand." (through Onboarding Survey)
- X% increase in the number of views of Employee Handbook Wiki articles
- X% increase in page traffic coming from email subscriptions
- Average time of X to X minutes spent on Employee Handbook pages (determine the average time it should take an employee to read the information provided on each page of the Employee Handbook and if employees are spending less time than that, perhaps the information isn't being consumed; if employees spend more time perhaps the information is not clear)
- X% increase in the number of Followers of the Employee Handbook Channels
- 100% Read Tracking completion on all content within the Employee Handbook with Read Tracking enabled
- X% decrease in the number of emails received regarding department-specific information that can be found in the Department version of the Employee Handbook
- X% decrease in the number of emails received regarding information that can be found in the corporate Employee Handbook
- X% decrease in the number of paper (hard-copy) materials containing Employee Handbook information
Note: KPIs are generally time-based and should be evaluated and/or modified on a specific cadence (e.g. quarterly).