|Seamless integration |
Integrate self-service IT in a place that can be easily located and accessed by all employees, without having to navigate to yet another application.
Reduce the amount of simple, repeatable incidents and service requests by surfacing answers to common questions in a centralized knowledge base.
Enable employees to solve problems on their own and pass on best practices through peer-to-peer and community-based support, particularly for cloud apps not overseen by IT.
|Increased service quality |
Improve the quality of support by offering a wide variety of collaboration services beyond the self-serve portal, including community forums and social news feeds.