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Request Center - Overview
- Collaboration (Primary)
- Communications (Secondary)
- Knowledge Management (Secondary)
Owners and audiences
- Department Managers/Leads (Owners)
- All employees (Audience)
The Request Center solution provides the entire organization with a centralized destination to submit requests, ensuring the right information gets to the right people so that requests can be addressed quickly and effectively. From requests for marketing collateral to facilities and IT, everyone in the organization will know exactly where to go to access the expert resources they need to meet their objectives.
Employees no longer need to scour the company directory and send multiple emails to find someone who can assist them. The Request Center provides a single location to submit requests and view recent submissions, so employees can spend more time being productive. It is structured to help users submit their requests to the right place with the right information using a Channel template for common request types (such as office signage, business cards, or IT equipment), ensuring the necessary information is collected to complete the request.
Subject Matter Experts (SMEs) can be subscribed at a Channel level, ensuring adequate and appropriate coverage for each type of request. SMEs can set up instant or scheduled notifications, depending on the volume, urgency, and workflow of the request type, to ensure it is resolved within the expected timeframe. This can create large time savings for your high-value experts, giving them more opportunity to focus on their business-critical functions.
- Discussion Forum Channel template for requests
- Ability to search
- Call to Action buttons
- SMEs Members widget
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