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Product KB - Solution Roadmap
The Product KB Solution comes with a pre-configured template. Our Consultants and Configuration Specialists use this template as the baseline for your implementation. The focus of the implementation is on design, configuration, content, and training.
These are the major implementation initiatives for the Product KB Solution:
- Information architecture: Review the Solution architecture.
- Homepage: Surface the most important content and areas within the Solution on the homepage to provide an at-a-glance view and easy access to relevant content.
- Site map: Update the site map based on mutually agreed to modifications (e.g. moving, deleting, adding pages and/or applications).
- Configuration: Update the Solution configuration settings.
- Users & Groups: Add groups and users to the Solution.
- Content: Add Product Feature content and apply permissions.
- Design: Apply the visual design to the Solution (e.g. global CSS changes, header, footer, banners, icons).
- Testing: Do a quality assurance sweep of the Solution (e.g. broken links, navigation, permissions).
- Training: Train key stakeholders on the solution (e.g. Product department and professionals).
- Integration: Centralize documents, activities, or conversations within the solution (e.g. Salesforce or Microsoft).
Drive engagement and adoption
Once your Product KB is ready to launch, it's time to think about how you'll draw attention to this new Solution, engage users to leverage the Product KB, and evolve the Solution as your digital workplace grows to meet the changing needs of your organization. Use the tactics below to plan for a successful launch, continuously engage users, and expand your Product KB in the future.
- Define a Feature Zone channel template: Tailor the solution to meet the standard needs for your Product teams, to minimize the configuration time required for the authoring of each new Feature article.
- Simplify the experience: Provide clear and simple instructions and calls-to-action to drive the desired experience without the need for formal training.
- Manage Product requests: Identify and publicize a single request channel within your Request Center, along with the procedure for submitting a product idea.
- Keep it clean: Use a clear and concise architecture to keep it simple and easy-to-use.
- Link to it: Use a homepage link or CTA within your Product Team Room to link to your Product KB so employees have it readily available.
- Drive change: As you're introducing your Product KB, ensure Product Management is directing employees to the new solution to increase adoption and population of content.
- Integrate: Include IT approved tools to increase adoption (Slack, Microsoft, etc.) and build on familiarity across the team.
- Communicate: Encourage your Product team to use the Product KB exclusively for storing key files, information, and communications.
- Incorporate it into the onboarding experience: Include the Product KB in your team’s departmental onboarding, to ensure new hires are properly educated.
This Solution should be managed by the Product team and led by the Executive Team at a strategic level.
- Align with your brand: Align the Solution with your corporate branding guidelines.
- Communicate updates: Make sure you communicate updates to the product to employees whenever changes happen (e.g. use the Newsroom to push out your communication).
- Provide quarterly assessments: Provide quarterly summaries about changes and updates to the Solution or templates requested by the company (e.g. feedback gathered during departmental meetings or in the Request Center).
- Poll widget: Create a mechanism for employee feedback and to take action on suggestions.
- Reassess metrics: Review objectives and KPIs to refine them and continue to mature and maximize the business value of the Solution.
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