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Improving knowledge management in the healthcare industry (BP)
Overview
Health professionals concerned that their organization might be lacking in knowledge sharing and knowledge management efforts should consider the following "symptoms" (challenges) and "cures" (solutions).
Recommendations
| Symptom | Cure |
|---|---|
| Healthcare and medical staff frequently use out-of-date or incorrect forms. This can be frustrating in any industry. But for healthcare, where documentation is heavily regulated and compliance standards can often change, it is crucial for medical providers to have access to the right forms across the organization. Outdated documents can lead to duplicate work and unnecessary confusion, meaning healthcare professionals spend less time with patients and more time with paperwork. | Leverage technology to standardize all paperwork. Consider modernizing and upgrading your current document system. Many modern digital workplace solutions have functionality like automated form template updates, accessibility across devices and multiple user access options. When healthcare professionals can quickly locate and complete forms and other documentation, it means more time for patient and doctor. |
| Doctors, nurses, and technicians have trouble sharing what they learn. In the healthcare industry, each individual in the workplace has a wealth of unique knowledge they carry with them. From processes for interacting with patients to procedures for storing sensitive medical equipment, all of this information is vital and necessary to operations. However, many facilities struggle to offer a centralized process for employees to share this knowledge. | If your staff shows any of these symptoms, it’s time to evaluate your current knowledge management system. Oftentimes, employees don’t share what they’ve learned because they simply don’t know their healthcare facility has a formal knowledge sharing system in place. In this case, healthcare institutions can implement engagement strategies that educate, promote and reward the sharing of information. A modern healthcare organization that isn’t striving to offer the most secure, efficient, pervasive knowledge sharing process is doing itself a disservice. |
| The IT department says there is an unhealthy security protocol. Intranet downtime, an influx of spam email, and shared passwords among employees or departments can all be signs of weak security measures. Medical practices house more personal and identifiable information than any industry, so information leaks can be devastating. When information is compromised, the practice could lose its good standing with patients — not to mention the potential loss of license and certifications. | Vet all data and knowledge solutions providers. If IT raises concerns about any aspect of your knowledge or document sharing system, it’s critical you immediately investigate and double check all best practices. If not, you may fail to comply with all local, state, and federal regulations governing data security for personal information. Additionally, have critical and informed conversations with any vendor who supplies knowledge sharing tools — if they can’t provide a comprehensive overview of their security strategies and protocols, it could be time to choose another solution. |
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Labels:
Best Practice, Health Care, Knowledge Management, Stage - Plan
- Updated By:
- Ashley Pergolas
- June 10, 2019
- Posted By:
- Ashley Pergolas
- June 10, 2019
- Versions:
- v.2
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