Overview

This best practice summarizes the importance of building use cases for your digital workplace. 

Recommendation

Igloo recommends building a business case for your digital workplace. If this is not possible (e.g. time and/or resource constraints), an alternative approach is documenting your key use cases which describe the business challenge and outcomes.

Use cases are generally comprised of three key components:

1) Audience: who are the key players in the use case
2) Tasks: what are the tasks and the workflows which describe the use case
3) Goals: what are the key goals of the use case

Sample use cases

• Use case 1: As a brand manager, I’d like to upload our brand assets, so all of our employees across our network can easily access our logos, brand guidelines, letterheads, and branded templates.
• Use case 2: As an HR manager at one of our subsidiaries, I’d like to share our employee handbook, containing our policies, such as our ‘Work from Home’, ‘Vacation and Out of the Office’ Policies. These policies and information should be relevant/accessible to my subsidiary only, and should not be accessible by other subsidiaries.
• Use case 3: As a corporate communications expert, I’d like to upload our recorded webinars and past presentations from our previous town halls, so others can access them and refer to them in the future.
• Use case 4: As a newly hired employee, I’d like an easy to access onboarding area to easily learn about our company, our culture, how to use our intranet, and acknowledge that I’ve read certain policies. As an HR manager, I’d like to easily check who’s read and hasn’t read those policies or documents for compliance/auditing purposes.