Overview

This best practice provides recommendations to proivide focus on Key Outcomes during the launch of your digital workplace solution.

Recommendation

Categorize your key outcomes from short-term to long-term outcomes.  By doing so, it will provide the focus throughout your launch journey.  

Short-Term Outcomes

Set expected outcomes which are focused on short-term success such as:

1. % of employee logins
2. %profile completion
3. # of employee views
4. Employee feedback
5. Documented changes in employee behavior 

Long-Term Outcomes

Determine long term outcomes and measures:

1. Increased Productivity 

1. Reducing duplication of work
2. Faster & better decision making
3. Improved access to critical business knowledge
4. Finding the right people with the right skills, abilities & experience
5. Drive employee engagement for both top-down and peer-to-peer communication

2. Promote Innovation

1. Introducing new products to market
2. Reinventing service offerings

3. Create a Competitive Advantage

1. Improving customer trust & loyalty
2. Customer retention & advocacy
3. Improving the quality of service