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Determining outcomes for your launch (BP)
Overview
This best practice provides recommendations to proivide focus on Key Outcomes during the launch of your digital workplace solution.
Recommendation
Categorize your key outcomes from short-term to long-term outcomes. By doing so, it will provide the focus throughout your launch journey.
Short-Term Outcomes
Set expected outcomes which are focused on short-term success such as:
- % of employee logins
- %profile completion
- # of employee views
- Employee feedback
- Documented changes in employee behavior
Long-Term Outcomes
Determine long term outcomes and measures:
1. Increased Productivity
- Reducing duplication of work
- Faster & better decision making
- Improved access to critical business knowledge
- Finding the right people with the right skills, abilities & experience
- Drive employee engagement for both top-down and peer-to-peer communication
2. Promote Innovation
- Introducing new products to market
- Reinventing service offerings
3. Create a Competitive Advantage
- Improving customer trust & loyalty
- Customer retention & advocacy
- Improving the quality of service
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Labels:
- Updated By:
- Dan Latendre
- May 24, 2019
- Posted By:
- Lindsay Lane
- May 2, 2018
- Versions:
- v.4
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