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Creating a Help Desk for your digital workplace (BP)
Overview
Providing your employees with reliable support for using the digital workplace increases adoption and engagement. With a one-stop-shop for digital workplace help, employees will be able to get the information they need to use their digital workplace effectively. This also creates a more positive user experience for individuals and ensures consistency as your digital workplace grows with new areas and more content.
Recommendation
Create a digital workplace Help Desk that includes the following:
- Access through the main navigation of your digital workplace
- A team dedicated to managing SOPs and policies for the digital workplace, and monitoring/responding to forum submissions
- An “Ask a Question” forum
- A “Submit a Request” forum
- A “Propose an Idea” forum
- A "Playground" for digital workplace managers to build new areas before they’re officially launched to the company
- A digital workplace "Style Guide" that outlines key elements that should be consistent across the entire digital workplace (e.g. classes permitted for use and how they should be used)
- An "Image Repository" with a collection of images pre-approved for use in the digital workplace
- A location to save digital workplace templates (Page templates and Space templates that can be used to create new areas)
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- Posted By:
- Ashley Pergolas
- June 24, 2019
- Versions:
- v.1
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