Overview

Providing your employees with reliable support for using the digital workplace increases adoption and engagement. With a one-stop-shop for digital workplace help, employees will be able to get the information they need to use their digital workplace effectively. This also creates a more positive user experience for individuals and ensures consistency as your digital workplace grows with new areas and more content.

Recommendation

Create a digital workplace Help Desk that includes the following: 

• Access through the main navigation of your digital workplace   
• A team dedicated to managing SOPs and policies for the digital workplace, and monitoring/responding to forum submissions 
• An “Ask a Question” forum 
• A “Submit a Request” forum 
• A “Propose an Idea” forum  
• A "Playground" for digital workplace managers to build new areas before they’re officially launched to the company 
• A digital workplace "Style Guide" that outlines key elements that should be consistent across the entire digital workplace (e.g. classes permitted for use and how they should be used) 
• An "Image Repository" with a collection of images pre-approved for use in the digital workplace 
• A location to save digital workplace templates (Page templates and Space templates that can be used to create new areas)