RE: GMS Connect - Bond API
Thanks for reaching out. Sounds like an interesting project – would love to see a demo of it once you have it in place.
I’ve copied our Developer Support group on this thread – they can help you locate the API information you are seeking.
In the meantime, be sure to check out and Join the Developers area of our Customer Care site for self-directed API documentation and knowledge base articles. https://customercare.igloosoftware.com/developers
VP, Customer Experience | Igloo Software
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From: Chase Labrador <CLabrador@TechStyle.com>
Sent: August 30, 2018 3:42 PM
To: Igloo Customer Success <firstname.lastname@example.org>; Yvette Nanasi <email@example.com>
Cc: Dhyana Morris <DMorris@JustFab.com>
Subject: RE: GMS Connect - Bond API
Hi Igloo Team,
Can you please help with my colleagues question below?
Our Product Manager (Dhyana) manages our CRM platform that our customer service agents use to assist our customers with their inquiries. As she is constantly evolving the platform, we are relying on GMS Connect to communicate upcoming and current changes using blogs & forum posts. See here: https://www.gmsconnect.info/more/bond_connect
As an enhancement, she would like to include notifications in our CRM platform whenever a new blog or forum is posted in GMS Connect. Can you provide an API or direct us to the right place that we can use to enable this?
From: Dhyana Morris
Sent: Thursday, August 30, 2018 12:29 PM
To: Chase Labrador <CLabrador@TechStyle.com>
Subject: GMS Connect - Bond API
We are currently working on a project so that agents are notified in Bond every time we post release notes into GMS Connect - https://www.gmsconnect.info/more/bond_connect/release_notes
Is there an event system in GMS Connect that will allow for notifications? We ideally would like to utilize an API call so that when a post is created in GMS Connect Bond Release notes, we can display a notification within Bond, which will then link out to the GMS Connect Bond release notes page above.
Dhyana Morris, PMP
TechStyle Fashion Group
O: +1(310) 683-0940 ext 1323
M: +1(310) 200-5627
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- Yvette Nanasi
- August 30, 2018
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