Did this member have a profile picture prior to uploading the current one? Or was it the default image that you are seeing in search?
If it was the default image, then what you are seeing is likely due to an issue that we are currently experiencing, wherein the profile picture is not updating if there was no prior profile photo uploaded.
This issue has been logged with our Development team as issue IGLOO-17181. You can receive updates on defects and features by following our product news blog.
In the meantime, making an adjustment to the profile (i.e. adding a “.” to the About section of the profile) will cause the user to re-index. Once the re-index is completed the photo will appear again.
Please let me know if you have any further questions on this issue.
I have a problem with some member photos (does not always happen)
after I load a member photo, it does not show in member search but when I open the member record, the member photo is shown.
But Profile has photo
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- Posted By:
- Louise Burke
- May 17, 2021
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