Hello Tirthna,
Currently Igloo does not support admin ability to alter read tracking apart from enabling and disabling it on content. This would not make it possible for an admin to mark content read on a users behalf, or to remove a single user from the read tracking list.
However, I would strongly advise opening a support ticket so we can investigate this issue for the user.
Regards,
Andrew
|Question
Mark page as read for one user with read tracking?
OfflineHello,
We have a user who is having some trouble with checking the read confirmation box, but who we know has read the page and completed all associated tasks. As a large organization, I imagine this issue will persist beyond this page and as we continue to use this feature.
Is there a way for me as an administrator to mark the page as 'read' for this user? Alternatively, is there a way for me to remove that one person from the read tracking list so staff can continue to use the 'Remind All' feature without it triggering another email to this user?
Thank you.
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- Posted By:
- Tirthna Badhiwala
- January 25, 2021
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Hello Tirthna,
Currently Igloo does not support admin ability to alter read tracking apart from enabling and disabling it on content. This would not make it possible for an admin to mark content read on a users behalf, or to remove a single user from the read tracking list.
However, I would strongly advise opening a support ticket so we can investigate this issue for the user.
Regards,
Andrew