A look at some of the out of the box Solutions Igloo can provide.
While it's tempting to think of your Igloo as a website, it's so much more than that. It's a digital workplace that can adapt to fit your needs, whatever they might be. The Site Manager lets you create and arrange Channels, Pages, and Spaces to suit your workflows and use cases, but designing those from scratch can be challenging, especially when you're at the beginning of your digital transformation. That's where Solutions come in, areas designed by our digital workplace experts that can be added to your site and adjusted as needed to jump-start engagement and address your business challenges.
Using Solutions as the cornerstone of your digital workplace reduces the time spent implementing bespoke solutions, and means your administrators don't have to reinvent the wheel to accomplish things. We offer proven answers to common challenges, and an easy way to add them to your site. Today we'll look at three pillars of a good digital workplace, and the most common Solutions called on to solve challenges there.
The #1 Solution for Communications, and the most used Solution overall, is the Newsroom. Centralize your announcements, separate them by department or region, and provide a one stop shop for people to find news. The Newsroom scales easily with your organization's size or complexity, and allows you to permission and manage content in a single location, rather than pulling together Blog Channels from across your digital workplace. Having a single place for news in your main navigation also saves space on the homepage, giving you more freedom to design that around your members' needs. It lets them focus on the day to day, but they know where they can go to get the information they need.
Our most popular collaboration solution is Communities of Practice. These Spaces let you assemble stakeholders from across your organization to focus on specific issues or tasks. That can be as granular as a single project or as broad as an organizational pillar or initiative. Regardless of the topic, Communities of Practice provide an area for people working on similar tasks to communicate and collaborate, to compile resources, make plans, and carry them out. Here are some of the Communities of Practice we use at Igloo:
- Issue Management, to understand and improve communication and workflows around platform improvements.
- Information Management, to ensure that our teams are sharing the right information in the right places, and study how knowledge moves through our organization.
- Customer Care, a governance project for the very site you're reading this on.
- Writing, a community of practice for all our writers so how we write about Igloo is consistent and accessible.
- Leadership, an area for managers to discuss their responsibilities and share best practices.
- Insights, a cross-functional community that works on improving insights and reporting available from the platform and other technologies, so our teams and customers alike have the information they need when they need it.
Communities of Practice provide a place for your members to take initiative and share their expertise and experience with relevant people in your organization, and a place where they can work together to drive change.
Igloo offers several effective knowledge management solutions for addressing various challenges your organization might face. The Policy Center serves a similar function to the Newsroom, but focused on your policies, to make sure that people can find policies relevant to their needs. Leveraging our Wiki Channels, it makes it easy to organize policies by region or stakeholder group, and manage them in a single location. The Employee Handbook Solution is an incredible companion to the policy center, and can connect employees with relevant policies based on use case or situations, providing space for your own managers to create content to guide them through common workflows. Finally, the Onboarding solution helps introduce people new to your organization to different groups and teams, different areas of your digital workplace, and how to find the resources they need to make their start a success.
Solutions provide you with answers to your business challenges out of the box, without needing to build them yourself. Designed and tested by experts, they're ready to go in any digital workplace.
If you have any other questions about the Igloo platform, workflows, or best practices, you can leave a comment here, ask a question in the Community area.