Coach's Corner

We are glad you're here!

We've made Customer Care and the Igloo Community to support and guide you along your Digital Transformation Journey and are glad you've joined us.
Connect with fellow members and share your success stories, your challenges, your best practices, and ideas for fostering engagement and adoption.

First Things First...

Introduce Yourself!

Take a moment to tell the Igloo Community about yourself, your organization, your role and your Digital Transformation goals.
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Photo of Amy ChuOffline

Hi! I'm Amy from VersaPay. We launched our digital workplace a year ago.  We have 4000+ pieces of content uploaded to our Igloo platform since we launched.  Our goal is to make it easier for our people to look for what they need.

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Diana May:Replied 4 weeks ago
Photo of Steven SpadtOffline

Greetings, Igloo-ers!  I'm Steve Spadt, the Sr. Vice President, Technology, here at the American College of Physicians in Philadelphia, PA USA.  Our workplace is named, ACP Connect, and even during our 70-person beta (launching to 300+ staff in two weeks), we're already seeing exciting new connections happening all around the platform.  We're thrilled with our choice of Igloo and can't wait to learn even more (from all of you) about how to unleash it's power!

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Nicole Zaffiri-Boland said 2 months ago

Hi All, I'm Nicole Zaffiri-Boland, Senior Communications Specialist at The Penn Mutual Life Insurance Company. We successfully launched our digital workplace, The Cube, two weeks ago. Looking forward to connecting with all of you and learning more about making our site more engaging!

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Diana May:Replied 2 months ago
Photo of Jody CoxOffline

Hello Igloo colleagues!  I'm Jody Cox, Project Manager for KEEN Footwear's Igloo solution.  Our workplace is called Campfire.  It's been a very good experience so far.  So much opportunity for growth and development.   Looking forward to interacting with all of you in the Igloo community. 

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Diana May:Replied 2 months ago
Photo of Jamie DufekOffline

Hi All, I'm Jamie Dufek, from TIGER 21. We are new to the Igloo world and in the months leading up to launch. Excited to be able to connect with you all and hoping to learn a lot from this community!

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Jamie Dufek:Replied 2 months ago
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Jamie Dufek:Replied 2 months ago
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Diana May:Replied 2 months ago

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Ask the Coach

Do you have a question about the Igloo Community? Would you like to offer to host a webinar? Do you have an idea for a webinar topic? Post here!
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Photo of Chelsey LouzeiroOffline
Chelsey Louzeiro said 3 weeks ago

If you send a weekly e-newsletter or publish a weekly news round-up blog, what weekday and time of day is it sent?

Currently, I send our weekly e-newsletter out just before noon each Wednesday to recap highlights prior to the weekend and early in the week when people may be too busy to visit our digital workplace. This also helps with employees who vacation around weekends to be more likely to see what's shared.

Recent webinars, conferences and other touches are recommending this type of content be sent earlier in the week, highlighting Tuesday morning as the prime spot. 

Thanks in advance for your feedback. 

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Diana May:Replied 3 weeks ago
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Chelsey Louzeiro:Replied 3 weeks ago
Photo of Amy ChuOffline

We have a set of labels created, but it's very hard to ensure people are using them consistently, especially we have many different content contributors. Does anyone have any tips on how to ensure people are applying the labels consistently to all content?

I am reviewing the content regularly to ensure consistency now, but it's very time consuming.

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Diana May:Replied 3 weeks ago
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Chelsey Louzeiro said 3 months ago

I don't have a question, but I do want to give kudos to my coach and the team behind our digital workplace's evolution! 

We are so grateful to Andrea Gumz-Dietrich‍ and Nicole Dreher‍ for refreshing The Corral to align with our recent re-branding efforts. All the touches, big and small, have made our site feel like home.

THANK YOU!

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New Member Poll

What is the role you play regarding your digital workplace?

12 votes

Digital Workplace Manager

4 votes

Executive Stakeholder

5 votes

Project Manager

3 votes

IT Support

5 votes

End User

Total: 29 votes

Back to PollRefresh

What is Customer Care?


Message from the Coach


Welcome to the Community! Please take a moment to introduce yourself, join a discussion and update your profile with a photo. Explore our Community, request a tour, introduce yourself, join a conversation or ask me questions.

I look forward to connecting.

Your Community Coach,

Diana May


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