In this video we look at forums - a means by which users can ask questions, propose ideas and raise issues and see them resolved with answers to those posts. Forums represent an opportunity to engage your users through collaboration and provide answers to frequently asked questions, enabling self-service. Check out the video for use cases, best practices and how-tos.

Further content-based videos will follow this one as we explore each content type Igloo offers. Got ideas for a Tips & Tricks video? Let us know by contacting Brad Rooke!