Configuring Keywords for Recommended Results

Configuring Keywords for Recommended Search Results

Recommended Search Results give you the ability to surface content prominently in search results based on specific keywords. When a user performs a search that contains a keyword that is assigned to content, that content will be featured at the top of the search results list. By effectively using keywords you can help your users find important information more quickly.

Requirements

  • Only Workplace Administrators can associate keywords to content.
  • You cannot apply keywords to members, specific tasks, or microblog posts.

How to create new Recommended Search Results

The following steps describe how to create new associations between keywords and a specific piece of content.

  1. Click the Control Panel button to open it.
  2. Select Search from the Control Panel to navigate to its configuration page.
  3. Click the "+ Add new" button to begin associating keywords to content.
  4. Select the desired content by entering its URL (absolute or relative) or Searching for it. You must click the desired result from the provided dropdown to select the content.
    • New content may not appear in search if it has not been indexed yet.
  5. Enter your keywords in the provided text box. Press space after entering a word to make it a keyword.
    • Keywords can only be a single word.
    • Duplicate keywords are removed as soon as you press space after them.
  6. Click save to apply the entered keywords to the selected content.

Note: If the content that you are adding keywords to already has an entry in the recommended results table, your new keywords will be added to the existing entry.

How to modify existing Recommended Search Results

The following steps describe how to modify associations between keywords and a specific piece of content. 

  1. Click the Control Panel button to open it.
  2. Select Search from the Control Panel to navigate to its configuration page.
  3. While hovering over the entry with keywords that you want to modify, click the edit button (pencil icon) that appears.
  4. Add new keywords by entering them into the provided Keywords box followed by a space.
  5. Remove existing keywords by clicking the "x" next to their name.
  6. Click save to apply your changes to the selected content.

How to remove Recommended Search Results

The following steps describe how to delete Recommended Search Result entries. 

  1. Click the Control Panel button to open it.
  2. Select Search from the Control Panel to navigate to its configuration page.
  3. While hovering over the entry that you want to delete, click the delete button (trashcan icon) that appears.
  4. To confirm the deletion, click Delete on the confirmation popup. Click Cancel if you do not want to delete the entry.

Best Practices

Check out these best practice articles to set your Recommended Search Results strategy up for success.


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