SAML Trace Troubleshooting

Performing a SAML Trace

Performing a SAML trace

When investigating Single Sign-on issues, capturing a SAML trace helps to diagnose the underlying issue. Both Chrome and Firefox have extensions and add-ons that can help in logging a trace.

How to complete a SAML trace with Firefox

  1. Install the SAML Tracer add-on. Once the installation is complete, the SAML Tracer icon will be visible on your browser’s navigation bar. 
  2. Go to your digital workplace's sign-in page, but do not sign in.
  3. Click the SAML Tracer extension icon next to the navigation bar to start logging. SAML Tracer will open in a new window and begin logging traffic.
  4. Sign in to your digital workplace.
  5. After signing in, click the Export button found in the SAML Tracer logging window to start exporting the log file.
  6. When asked for your export preferences, leave them as they are, and click Export to save a copy of the log file to your computer.

How to complete a SAML trace with Chrome (SAML Chrome Panel extension)

  1. Install the SAML Chrome Panel extension.
  2. Go to your digital workplace's sign-in page, but do not sign in.
  3. Open your browser's developer tools by pressing F12 and then select the SAML tab.
  4. Sign in to your digital workplace.
  5. After signing in, click the Export button found in the SAML tab of the developer tools save a copy of the log file to your computer. 

How to complete a SAML trace with Chrome (SAML Tracer extension)

  1. Install the SAML Tracer extension. Once the installation is complete, the SAML Tracer icon will be visible on your browser’s navigation bar.
  2. Go to your digital workplace's sign-in page, but do not sign in. 
  3. Click the SAML Tracer extension icon next to the navigation bar to start logging. SAML Tracer will open in a new window and begin logging traffic.
  4. Sign in to your digital workplace.
  5. After signing in, click the Export button found in the SAML Tracer logging window to start exporting the log file.
  6. When asked for your export preferences, leave them as they are, and click Export to save a copy of the log file to your computer. 

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