With mutually agreed upon principles and policies, everyone is on the same page regarding the ongoing use of the digital workplace. Governance is the underlying framework which facilitates decision-making within your organization. When implemented properly, the governance of your digital workplace provides a clear, strategic approach for making important future decisions as the digital workplace grows and evolves.
There are three levels of corporate governance that should be considered when deploying a digital workplace solution:
Strategic: governance at an executive level – ensuring the digital workplace aligns with your vision, mission and strategy
Operational: governance at the line of business level – ensuring it is delivering on key business objectives
Tactical: governance at the execution level – ensuring it is delivering on the digital workplace plan
Centralized: one central body governing the digital workplace
Decentralized: a set of disparate groups who govern the digital workplace
Collaborative: a collaborative team approach with shared responsibility and no single owner (the most popular governance model)
Hybrid: centralized ownership, policy making, and decision-making, combined with decentralized content publishing and ownership
Regardless of the governance model you choose, you should set up a team(s) to manage and evolve your digital workplace solution. This can be in the form of a steering committee, communities of practice or a dedicated digital workplace team. Be sure to define clear roles and responsibilities for every member of the team.
When it comes to governance planning for a networked enterprise, it’s important to keep in mind that governance may be slightly different for individual spoke sites. Make sure you identify potential governance requirements for individual spokes during the planning stage. For example, will key stakeholders have input/direction/mandate over content or engagement within the spoke site? If so, you’ll need to incorporate processes for this type of spoke management into your governance plan.
Other considerations include:
Will the central hub and every spoke site use the same governance model?
Who will be the administrator of each spoke?
Should global settings be consistent across all spokes or are there unique cases where global settings need to be adjusted?