A Digital Workplace Manager plays a critical role as a site administrator, builder, strategist and more. Below you will find a role description, recommended training courses and a self-serve guide of relevant resources, articles and videos, curated and sequenced to further your role-based learning journey.
The Digital Workplace Manager plays a critical role in the overall success of a digital workplace. Depending on the size and scope of your digital workplace this could be a senior employee or a team that serves as the face of the digital workplace. They build vital connections between people, processes, and information in your digital workplace.
Is the quarterback of the digital workplace and primary contact for feedback, issues, and ideas.
Takes direction from the Executive/Project Sponsor and Program Manager; accountable for executing the plays that will shape long-term strategic success.
Oversees the look, feel, and layout.
Ensures alignment with corporate branding guidelines.
Manages the creation of templates, classes, and styles for Digital Workplace Builders and Content Creators/Publishers to ensure consistency, ease-of-use, mobile-friendliness, and inspiration for users.
Works with Design & UX Specialists to create a digital workplace framework and architecture.
Collaborates with Marketing/Brand Managers and Corporate Communication on brand, tone, and communication guidelines for the digital workplace.
Acts as a mentor while coordinating and overseeing the activities of Solution Managers and the Content Creators/Publishers.
Acts as an informal coach and subject matter expert for Digital Workplace Trainers and Champions as well as users.
Interacts with all active digital workplace users, gathers feedback, and facilitates communication between all roles and levels.