What is it?
@mentions are a way to call out a specific person in a post or comment. When you @mention someone, their profile will be linked in the comment or post and they will receive a notification via email.
How to mention someone
Step 1: Type @ followed by a name
Enter ‘@’ followed immediately by the person’s first name, last name, or email address. As you type, a menu will appear near your cursor with members of your digital workplace that match the text you have entered. The first fifty results matched by search will be displayed. If there are a lot of people with the same first name the query will need to be more specific.
You can also @mention a user by typing ‘@’, then the first letter of their first name, followed by the first couple letters from their last name. Mentioning a user this way uses a member's Namespace, a unique identifier that every member has. This method is not effective for searching for members who have changed their name since joining the digital workplace.
Step 2: Select an option
Select one of the options by clicking on it, or using the up and down arrows on your keyboard and then pressing “enter.”
Step 3: Continue typing
You can add more text after you have entered an @mention, and you can include several @mentions in a single post.
Step 4: Publish your content
When you post your article or comment, anyone you have @mentioned will be notified via email. The email will contain the text of the post in which the person was mentioned, a link back to the post, and details on who posted it.
Frequently asked questions
Can I @mention someone where they do not have access?
If you try to @mention someone in a location they cannot access, the @mention will appear with a link to their profile, but it will not send them a notification email.
Why won’t @StacyAllen return a result for my member named Stacy Allen?
If including the member's full name for an @mention, leave a space between their first and last name. @Stacy Allen would return this member while @StacyAllen will not.
I have @mentioned a digital workplace member but they have not received a notification, why would this happen?
@mentions respect the access rules of the locations where they are created. If the member you have @mentioned does not have access to the location you have tried to @mention them from, they will not receive a notification.