The growth of real-time chat tools such as Slack and Microsoft Teams means new opportunities for how we keep in touch in the workplace. But for corporate communicators, as well as employees, these tools can also introduce new complexities. Should you post news where the audience is, or keep each tool segregated? Are discussions best kept to moderated forums, or should we be encouraging more open exchanges?
In this webinar, we’ll take a succinct and impartial look at what these tools offer, and consider how they impact digital channels such as intranets. Join guest presenter Sam Marshall to learn:
- What chat tools do well (and not so well) and who should use them
- The potential for chat tools as a corporate communication channel
- How to choose between posting news to an intranet, chat channel, or both
- Ideas for coaching leaders in how to engage through these new channels
Sam Marshall is the owner of ClearBox Consulting and has specialized in intranets and the digital workplace for over 18 years, working with companies such as AstraZeneca, AkzoNobel, TUI Travel, Sony and Vodafone. His current activities focus on intranet and digital workplace strategy, the business side of SharePoint, and the use of enterprise social tools.
He is a regular keynote speaker at international conferences and was named a ‘Contributor of the year’ for his CMSWire column in 2015, 2016 and 2017. In 2015 Sam was given the Intranet Now award for 'remarkable contribution to the intranet community'.