The Igloo Customer Experience
Description
This video provides an overview of the Igloo customer journey, the Customer Experience process and the teams that support our customers from project kick-off through to ongoing post-deployment success.
Learning Objectives
After watching this video, you should be able to:
- Summarize Igloo services methodology
- Recall the preparation stage
- Describe the project kick-off
- Identify the roles that Strategic and Solutions Consultants, Visual Design and Introductory training play in the Discovery & Consulting Phase
- Summarize the activities taking place during workplace configuration, training, content publishing, design implementation, and review & QA phases of implementation
- Explain launch day preparation activities
- Describe how Customer Care, Customer Success and Customer Support contribute to digital workplace engagement and evolution
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- Updated By:
- Mark Ladouceur
- May 15, 2019
- Posted By:
- Corey Symonds
- September 26, 2018
- Versions:
- v.11
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