The Igloo Customer Experience

Description

This video provides an overview of the Igloo customer journey, the Customer Experience process and the teams that support our customers from project kick-off through to ongoing post-deployment success.

Learning Objectives

After watching this video, you should be able to:

  • Summarize Igloo services methodology
  • Recall the preparation stage
  • Describe the project kick-off
  • Identify the roles that Strategic and Solutions Consultants, Visual Design and Introductory training play in the Discovery & Consulting Phase
  • Summarize the activities taking place during workplace configuration, training, content publishing, design implementation, and review & QA phases of implementation
  • Explain launch day preparation activities
  • Describe how Customer Care, Customer Success and Customer Support contribute to digital workplace engagement and evolution

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