The Igloo Customer Experience

The Igloo Customer Experience

Description

This video provides an overview of the Igloo customer journey, the Customer Experience process and the teams that support our customers from project kick-off through to ongoing post-deployment success.

Learning Objectives

After watching this video, you should be able to:

  • Summarize Igloo services methodology
  • Recall the preparation stage
  • Describe the project kick-off
  • Identify the roles that Strategic and Solutions Consultants, Visual Design and Introductory training play in the Discovery & Consulting Phase
  • Summarize the activities taking place during workplace configuration, training, content publishing, design implementation, and review & QA phases of implementation
  • Explain launch day preparation activities
  • Describe how Customer Care, Customer Success and Customer Support contribute to digital workplace engagement and evolution

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