This video provides an overview of the Igloo customer journey, the Customer Experience process and the teams that support our customers from project kick-off through to ongoing post-deployment success.
After watching this video, you should be able to:
Summarize Igloo services methodology
Recall the preparation stage
Describe the project kick-off
Identify the roles that Strategic and Solutions Consultants, Visual Design and Introductory training play in the Discovery & Consulting Phase
Summarize the activities taking place during workplace configuration, training, content publishing, design implementation, and review & QA phases of implementation
Explain launch day preparation activities
Describe how Customer Care, Customer Success and Customer Support contribute to digital workplace engagement and evolution
The following roles represent the target audience for this video.