What is it?
Domain mapping allows you to use a custom domain, or an existing domain/sub-domain, instead of the default igloocommunities.com domain.
Please contact your Igloo representative to enable Domain Mapping & SSL.
How to set up a custom domain for your community
Step 1: Prerequisites
If you want to use a custom domain for your Igloo, you must be the owner of the domain, and have the access required to make changes to the DNS settings.
Once you have determined your desired domain, inform you Igloo representative of the domain to begin the setup process.
Step 2: Validate your domain
In order to secure your site, Igloo will apply an SSL Certificate to your chosen domain which requires validation from you.
To do this, the WHOIS registrant email for your domain needs to be public, and have the ability to receive email during the SSL certificate generation process. If it is currently set to private, it can be toggled to show as public temporarily.
Once the registrant email is confirmed, you will receive an email from our SSL certificate provider asking for domain name validation.
There is a confirmation link inside the email that is only valid for 24 hours, and must be used during that time. After the confirmation, Igloo will perform the rest of the SSL configuration.
Step 3: Domain Mapping
Igloo will make some internal configuration changes, and you will be asked to create a CNAME Record. It is also recommended that the TTL be reduced to the minimum value prior to making any changes.
If a CNAME Record cannot be created for your domain, then an A Record and MX Records will need to be created.
If you are already using MX Records in your domain, then a new subdomain will need to be created to handle the email functionality of Igloo.