Support - Tips & Tricks
Some tips on including the Spaces widget in your digital workplace.
As your digital workplace grows and the navigation becomes more complex, the Spaces widget becomes an invaluable tool for Administrators. When placed on a Page or Space, it will fetch and display a curated list of Spaces, making it easy to add a list of links to projects, teams, or Solutions anywhere you need.
The primary use case of the Spaces widget is to streamline your digital workplace's architecture, and make it easy for members to get where they need to go in a few clicks. It…
A quick look at the spookiest topic in Igloo
In every digital workplace, there comes a time to gather and tell ghost stories, tales of spectral creation that whisper words never spoken by the living. We even support this through ghostwriting. In Igloo, you can access any of your drafts, add a member as an author, and publish that content as them. To your members, it will appear as though it was published by the assigned author, rather than by you. Spooky, no?
Blogs, Calendars, Forums, Wikis, and Files all support ghostwriting, and it's…
How to check on and review Analytics goals.
All too often, we'll set goals and metrics, and don't find the time to check on them. As we enter the final quarter of the year, it's important to check in on your goals for your digital workplace. What milestones did you hit? What areas did you launch? What's been happening, and how have you been measuring it? Your Igloo provides three different methods of finding data on how much your digital workplace is being used, what areas are the most active, and which members are doing the most work.
A guide to inserting CSS in other areas of your digital workplace.
When using CSS to customize your digital workplace, we typically recommend applying it in the Appearance area of the Control Panel. This ensures that the code is applied everywhere in your Igloo, and centralizes all of your changes in a single file, making them easy to maintain. However, there are other areas of your digital workplace that support including CSS, and that's the focus today.
While using the Appearance tab is the best practice, there are a few reasons why these other areas may…
How to use roles to elevate members of your digital workplace.
Hidden on the right hand side of the Manage Groups area of your Control Panel is one of the most important features of digital workplace administration. The Manage Roles option lets you give various Groups superpowers, providing them access to additional functions above and beyond what they can receive through your Igloo's permissions model. Offer your leaders control over membership, appearance, and more.
The primary purpose of roles is to let people do what they need to do in your digital…
A short guide to building social Spaces in your digital workplace.
Many clients include Spaces in their digital workplaces for people to gather and share common interests. Beer tastings, science fiction, movie recommendations, pictures of their dogs, you name it. So many pictures of dogs. Social groups invite people across teams, offices, and departments to get to know each other and build relationships. Clients that use them often find that they're an excellent way to build a vibrant company culture.
Creating social groups isn't without overhead, however.…
Quick answers to a collection of questions submitted to support in the past month.
As we see more launches and implementations, more interesting use cases begin to crop up. Digital workplaces with public aspects pose interesting challenges for their administrators, and even internal-focused Igloos with complex permissions models create opportunities for oversights. As we roll into the final quarter of the year, and see year end announcements going out, there's always interest in additional publishing options. Let's get to it.
Can I show a message or banner only to anonymous…
A short guide to the brand new analytics knowledge base.
Launched in time for ICE, the new Analytics Knowledge Base contains everything you'll need to use all of the analytics options available in your digital workplace. With resources on Workplace Analytics, Data Feeds, and third-party analytics platforms like Google Analytics and Mouseflow, we're working to equip you with everything you need to assess and model the activity in your digital workplace.
The analytics available through data feeds, workplace analytics, and other tracking tools available…
A short guide to embedding Google Docs in your digital workplace.
The Google Docs suite offers a wealth of opportunities for visibility and collaboration, easily supporting spreadsheets, documents, and presentations. Using docs you can edit and create items together in real time, tracking changes and adding comments. A robust Docs implementation can add incredible versatility to your digital workplace.
The Igloo platform offers out of the box integrations for other Google services, such as authentication, Drive, and Calendars. Google Docs provide easy…
The answers to assorted questions submitted to Igloo Support this month.
It's been a year since the first grab bag, and there are still countless questions left to answer. While we avoid digging deep into the meaning of life, the universe, and everything, we can answer everything Igloo-related. Thanks to everyone who submitted questions, use-cases, and specific situations for us to explore.
What's the difference between versioning files and wiki articles?
This is a common question, especially around policy reviews and migrations. Both wikis and folders support v…
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