Quick answers to a collection of questions submitted to support in the past month.
As we see more launches and implementations, more interesting use cases begin to crop up. Digital workplaces with public aspects pose interesting challenges for their administrators, and even internal-focused Igloos with complex permissions models create opportunities for oversights. As we roll into the final quarter of the year, and see year end announcements going out, there's always interest in additional publishing options. Let's get to it.
Can I show a message or banner only to anonymous users?
Sometimes administrators want to show a specific message or set of links to people who aren't members of their digital workplace, typically in externally focused sites. Typically instructions on how to use the page, or guides for external people that members don't require. Welcome messages are quite popular as well.
The HTML Content widget accommodates this with an access dropdown in the bottom corner, letting you set it to members only, non-members only, or everyone. When set to non-members only, the widget won't appear for your members, but will load for any outside visitor (including members who haven't logged in yet).
Why can't everyone see my banner?
If some members of your digital workplace can see a banner or customization, and others can't, it's a surefire indication of an access issue. Often, assets like banners and scripts are stored in a Folder Channel in your Igloo that's hidden from most people. This gives Administrators full control over those elements, letting them change banners easily and adjust additional elements.
However, access always matters. If all members don't have access to the folder where that banner is stored, your digital workplace will obey the access rules, and only members with access to the banner will see it. If this happens, navigate to the area where the banner is stored, and investigate the access rules being applied to the item. Opening them up will ensure that members can see the banner, and storing it in a hidden folder will keep it from cluttering your Igloo's navigation.
Can I change the posting date on content?
Content like blog posts and forum topics can be published in the future, for any date ahead of now. More commonly, this question refers to backdating content though, and publishing items in the past. While a common feature in blogging platforms like Blogger and Wordpress, it isn't currently supported by the Igloo platform. Your digital workplace is more than a blogging platform, it's a work platform. Members submit requests, create time sensitive articles, and post files for deadlines. The ability for content creators to change these publish dates would be the ability to manipulate those deadlines, which would require additional consideration.
If you have questions about the Igloo platform, workflows, or best practices, you can leave a comment here, or ask a question in the Community area.