If you need assistance with Igloo, there are lots of places to find help.
As a platform, Igloo has a lot of breadth. There's an opportunity to explore an incredible amount of use cases, and we see Igloos used for everything from digital workplaces for huge companies to free communities used by families to share photos and schedule events quickly and securely. As a solution with so much depth, it's worth taking time to showcase the resources available to help you learn the platform's features and functions, and find the ones that fit your needs.
If you're looking for an introduction to Igloo, there's an array of tutorials available in our videos area. You can find out how to use administrative functions, how to manage your profile, and best practices regarding different content types, as well as an array of other tips and tricks to make your Igloo shine. We're always working on expanding our videos based on new features and questions asked by you in comments and in the Community area.
You can find the full documentation of the platform in the Knowledge Base, with articles that go over every pages and button and include how to's, best practices, and frequently asked questions. This area is updated regularly with new articles and additions to existing ones, ensuring that our documentation is always up to date. If there's a particular function that you're interested in a deep dive on, the Knowledge Base has the answers you're looking for.
The Community area of Customer Care is a great place to find out how other people are doing things. The forum is pretty active, and gives you the chance to find out about other ways that people are using the platform, challenges they're facing, and the kinds of questions they have. It's also monitored by us, as well as the Product Development team, so we can make sure that questions get answered and ideas get addressed.
If you encounter an issue, there's always support. You can reach out to us here, and find out the details of your support package on the Igloo Software site. We're experienced Igloo experts, handling issues and questions related to every aspect of the platform, from access, to publishing, to integrations. We'll investigate and make sure that any bugs are elevated to the Development team, and provide workarounds when available. We also maintain the library of documentation and tutorial videos here in Customer Care, and use your questions and feedback to directly inform how we train people on the Igloo platform.
And we write this blog.
If you're facing challenges in your Igloo, you can look to the above resources to help you out. We're here to help your digital workplace be as successful as it can.