Support - Tips & Tricks
A short guide to finding information and analytics about your members.
One of the most important functions of analytics is tracking member activity. This serves three purposes: tracking members who are excelling, finding members who are struggling, and preserving an audit trail of every action. Examining the activity of people who are using your digital workplace heavily can provide a lot of insight into what they see as the primary use cases and which workflows they return to, and you can learn and apply that information to your overall digital workplace…
A quick how to for calling extra CSS sources in your digital workplace.
Typically, all of the custom CSS in your digital workplace will be in the Appearance area of the Control Panel, either in the CSS override for existing themes, or the Advanced Theme Editor when you've built your own theme. However, for simpler changes focused in a particular area of your digital workplace, you can call sources from CSS files stored in your site.
Calling external CSS sources opens up several options for your digital workplace. It lets you add CSS from files outside your Igloo,…
Best practices around creating and managing content in your digital workplace
It's straightforward to say that when launching your digital workplace, it's vital to have a content strategy. Your content strategy will describe how your Igloo connects people to processes and information to address your specific business challenges. Whether it's a central store for your HR policies, announce workplace updates, or a space for teams to share their expertise, most of the activity in your digital workplace centers on one thing: content.
Effective content needs three things: a…
A look at how Igloo's various authentication types manage passwords.
The majority digital workplaces are private. Access is only permitted to members, and visiting any page requires you to log in, and have a valid Igloo session. However, there are a lot of different ways to manage identities and passwords in Igloo, and across other identity services you might employ. The platform is designed to accommodate a diverse array of use cases, to fit seamlessly into your existing identity management architecture.
The default login method is to…
A short guide to embedding Prezi presentations in your digital workplace.
Igloos are often used for storing slide decks that can be downloaded and presented, but the Prezi embed gives you the opportunity to present ful-featured slides directly in your digital workplace. Sales decks, technical specs, any Prezi presentation can be embedded in Igloo, and today we'll walk through how to do it.
Embedded presentations see a lot of use in areas of Igloos that are designed for consuming content. The front page of knowledge bases, for example, can benefit from the dense…
Quick answers to some of the questions Igloo Support received this month.
At the end of the month, we like to take the opportunity to answer a few of the questions that have come in through various support channels. Your digital workplace is a complicated place, and a lot of the time Administrators have similar use cases and queries. Several of the questions today come directly from the Customer Care forum, where you can ask questions of other Igloo Administrators, as well as the support team.
What happens to subscriptions after I restrict access to a channel?
A guide to effectively using the Search Box widget in your digital workplace.
The Search Box widget finds a home in almost every digital workplace, and makes a powerful but unobtrusive addition to the top or sidebar of any Page or Space. Members can search from anywhere using the search option in the userbar, but the filters available from the Search Box widget let you refine results to ensure that the ones returned are relevant to the area they're in at the moment. A well-configured Search Box widget ensures that everyone in an area can always find what they're looking…
A short guide to creating an area for your Space Administrators to collaborate.
As clients' digital workplaces grow, one of the areas emerging from that growth is a Space dedicated to their Igloo's Space Administrators. When your digital workplace has more than a dozen Spaces, each with their own admins, an area for them to work together and share best practices becomes invaluable, and offers a space for mutual mentorship, where they can learn from each other. Spaces like this are typically locked away from most members and often work in tandem with the sandbox Space we've…
Tips on building a clear structure when starting your Igloo
It's easy to say that the structure of your digital workplace is essential, but when building out a new Igloo, it has to be the first priority. A site with a structure that's sensible and easily read can drive engagement, while an Igloo in disarray can be confusing for members at best, and prevent them from using key workflows at worst.
A digital workplace that's intuitive to use contributes to a culture of use, and equips people with the tools they need to do their jobs. It makes it easy to…
The answers to a few of the questions we received over New Year's.
The new year can be a time of transition. For us, that often means helping clients onboard new administrators, assisting with digital workplace refreshes, and supporting migrations and expansions. Things brings an assortment of questions, which we're happy to answer here.
Can I password protect Igloo video embed?
Embedding videos lets you add them to blog posts, HTML Content widgets, or other areas of your digital workplace, in order to make tutorials or announcement videos available on…
About this channel
- 14,947 views
- 121 articles
- 151 followers
- OfflineJim Tigwell
- January 2014 1
- March 2014 1
- April 2014 1
- May 2014 4
- June 2014 3
- August 2015 1
- July 2016 1
- August 2016 1
- November 2016 2
- January 2017 2
- February 2017 2
- March 2017 5
- April 2017 4
- May 2017 5
- June 2017 4
- July 2017 4
- August 2017 5
- September 2017 4
- October 2017 4
- November 2017 4
- December 2017 4
- January 2018 5
- February 2018 3
- March 2018 4
- April 2018 4
- May 2018 5
- June 2018 4
- July 2018 4
- August 2018 5
- September 2018 3
- October 2018 5
- November 2018 4
- December 2018 1
- January 2019 3
- February 2019 4
- March 2019 2
- April 2019 3