Support - Tips & Tricks
A guide to effectively using the Search Box widget in your digital workplace.
The Search Box widget finds a home in almost every digital workplace, and makes a powerful but unobtrusive addition to the top or sidebar of any Page or Space. Members can search from anywhere using the search option in the userbar, but the filters available from the Search Box widget let you refine results to ensure that the ones returned are relevant to the area they're in at the moment. A well-configured Search Box widget ensures that everyone in an area can always find what they're looking…
A short guide to creating an area for your Space Administrators to collaborate.
As clients' digital workplaces grow, one of the areas emerging from that growth is a Space dedicated to their Igloo's Space Administrators. When your digital workplace has more than a dozen Spaces, each with their own admins, an area for them to work together and share best practices becomes invaluable, and offers a space for mutual mentorship, where they can learn from each other. Spaces like this are typically locked away from most members and often work in tandem with the sandbox Space we've…
Tips on building a clear structure when starting your Igloo
It's easy to say that the structure of your digital workplace is essential, but when building out a new Igloo, it has to be the first priority. A site with a structure that's sensible and easily read can drive engagement, while an Igloo in disarray can be confusing for members at best, and prevent them from using key workflows at worst.
A digital workplace that's intuitive to use contributes to a culture of use, and equips people with the tools they need to do their jobs. It makes it easy to…
The answers to a few of the questions we received over New Year's.
The new year can be a time of transition. For us, that often means helping clients onboard new administrators, assisting with digital workplace refreshes, and supporting migrations and expansions. Things brings an assortment of questions, which we're happy to answer here.
Can I password protect Igloo video embed?
Embedding videos lets you add them to blog posts, HTML Content widgets, or other areas of your digital workplace, in order to make tutorials or announcement videos available on…
A few tricks to using the My Spaces widget in your Igloo.
If you're interested in offering your members an experience that highlights areas of your digital workplace that are relevant to them while also keeping your navigation tidy and sensible, then you're interested in the My Spaces widget. Part of the often overlooked middle block of widgets, the My Spaces widget has little to no customization options. It does one thing, and one thing only: it displays a list of all of the Spaces the viewer is a member of.
The My Spaces widget is most commonly…
Some quick tips on how to get started with Igloo
With the new year, it's time to start a new series. Every month we'll be publishing some tips and tricks on how you can get your Igloo off the ground. If you've just signed on, or signed up to try one out, we'll provide a few things you can do to ensure you get the most out of your digital workplace right from the start.
There are a few key decisions that need to be made right at the start. often they happen during the sales process, but it's always worth clarifying them after the fact. These…
A short guide to using Groups to customize your digital workplace.
Groups are an integral part of your digital workplace. They determine your members access to different areas, provide them with subscriptions to content and Channels, and can even give them access to the Control Panel under the right circumstances. Groups let you safeguard your content, ensure consistent communication, and empower your members. Today we'll take a deep dive on some of their functions, and offer some tips on using Groups effectively.
The most important thing to know about Groups…
A collection of questions submitted this month to Support, curated and answered.
As the end of the year approaches, we see more and more clients reviewing their site architecture and looking to make adjustments. As your organization grows and changes, your digital workplace needs to grow too. One of the consequences to reviewing and rearranging the primary navigation is discovering a few of the often overlooked items in the Site Manager, and we got a few questions about them this month.
What's this People Page?
The People page is a built in resource for searching for…
Some tips on embedding Igloo files in your digital workplace.
With all the focus on different embeddable services, we've never talked about embedding files in your digital workplace into other locations! Files uploaded to your Igloo can be embedded in articles, forum topics, comments and HTML Content widgets, making it easy to create exactly the view you need anywhere in your digital workplace.
The use cases for embedding within your Igloo are legion. Using the embed codes attached to uploaded files, you can showcase videos on your front page or in…
How to limit analytics queries to specific areas of your digital workplace.
When checking in on your digital workplace's activity using analytics, there can be a lot of data. if you've been working there for more than a few years, a lot of data can turn into a staggering amount of data. Sifting through all that to find the information you need can be a challenge, but there are a few tricks to using the analytics tools offered by Igloo that make it easier.
Today we'll look at refining items by Space or Solution. This can be helpful for looking at traffic after launching…
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