Support - Tips & Tricks
Some quick tips to help make your lists look orderly.
If your digital workplace isn't largely composed of lists, I'll eat my hat. Lists keep us organized, especially when it comes to procedures and policies, whether it's for onboarding, marketing, or support. And because complexity multiplies, we get lists inside lists inside lists, and need a convenient way of telling them apart and staying organized within our lists.
One of the questions that comes up often with nesting lists is how to make list markers behave like they do in word processors,…
A short guide to migrating content into Igloo from another service
Once your digital workplace's architecture and access are set up, the next step is often to migrate content over from any previous collaboration systems you've been using. It can feel like a daunting task for even a small community as you look over your SOPs, files, announcements, and who knows what else. Once you have it there, it'll hum and sing, but until then someone has to move it. Igloo provides several methods for simplifying that for you however, and today we'll go over several of…
A roundup of some of the questions Igloo Support has received in the past month.
This month brought a lot of questions about membership and how to shape and empower it. Your digital workplace offers lots of tools to have access profiles and abilities that exactly met your needs. Here are a few of the most interesting questions we received this month about membership abilities.
I want to broadcast to a Group, but it's not appearing in the list
A brief guide to accessing and interpreting Igloo's oData datafeeds.
There are several analytics options available in Igloo, and previous Tips and Tricks posts have focused entirely on answering questions using the Google Analytics integration. The Datafeeds option is available to digital workplaces with the Professional or Enterprise package, and is the most powerful and most complex tool available for answering questions about what's happening in your community.
The Datafeeds option tracks every action by every member of your Igloo, with information going…
Some short tips about using the Add Button widget.
Yes. Powerful. Today we'll go over several use cases for this oft overlooked widget, and how it can improve publishing workflows in your digital workplace.
The Add Button is designed for direct publishing, letting you hook it up to a single channel and giving users the ability to access the…
A short guide on how to embed various LinkedIn features in Igloo
LinkedIn remains one of the premiere platforms for businesses and people to connect, and its embed options make it easy for members of your organization to follow and connect with each other right inside your digital workplace. In public communities, or on public-facing Pages, that opportunity extends to anyone visiting your site, letting them follow your organization from right inside your Igloo.
The LinkedIn Developer site details all of the plugins available to users, presenting easy to…
A brief guide to creating a sandbox Space in your digital workplace.
One thing that all Administrators have in common is the need to test things before making them live. New page setups, Spaces, even themes. A test space lets them make adjustments and review any changes before shifting them to the rest of the community. There are a few options for exploring separate Igloo instances, such as creating a free community from igloosoftware.com, or using the Preview community made available in your own Igloo, but it can be challenging to import the settings from your…
A roundup of some of the questions we received in Support this year.
It's the end of the year, and we only started posting Support questions in August. That means there are plenty of questions before that are worth answering. Let's hop to them and get back to the holiday.
How do I Broadcast as someone else?
You can only broadcast as someone else in one circumstance, and that's when you're ghostwriting. Publishing an item as another member and attaching a broadcast on creation will send the notification as being from them, instead of from you. When saved as a…
A short overview of what the new Customer Care site has to offer.
Welcome to our brand new Customer Care community!
It's been a lengthy project, but we aimed high, focusing on delivering more customized training paths and a playbook to help with long term digital workplace strategy in addition to our traditional forums and blogs. Now that it's launched, it's a one stop shop for all of your Igloo needs, from providing resources for individual members, administrator documentation, and high level strategy, all in an easy to use and intuitive site.
A short guide to the nuances of emailing content into Igloo.
send or even automate content into your communityContent-focused channels in Igloo all have email addresses, and you can use those to . Seeing as we've looked into notifications, it's worth going the other way. We see all kinds of use cases for this with clients, and today I'll introduce the function, go over a few of the use cases, and address the advantages and limitations.
You can find a Channel's email address through the dropdown next to the Add Content option there. It'll…
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