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Support - Tips & Tricks

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Analytics - Leaderboards

By Jim Tigwell

A guide to tracking your most active members


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Deeper Dives - Support

By Jim Tigwell – 1 Comment

Some quick tips on effectively accessing Igloo Support


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Easy Answers: Photo Gallery

By Jim Tigwell

A guide to creating, populating, and presenting a photo gallery in your digital workplace.


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May Grab Bag: Meghan Trainor Edition

By Jim Tigwell

Quick answers to some of the questions we've received in Support this month.


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Working With Widgets: Call to Action

By Jim Tigwell

A quick guide to the new Call to Action widget.


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Analytics: Dead Zones

By Jim Tigwell – 1 Comment

Some tips on filtering Google Analytics to find dead zones in your digital workplace


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Exceptional Embeddables: Google Forms

By Jim Tigwell – 1 Comment

A quick guide to using Google Forms in your digital workplace


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CSS Success: Substantial Changes

By Jim Tigwell – 2 Comments

A guide to making large scale appearance changes to your digital workplace.


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April Grab Bag: Access

By Jim Tigwell – 2 Comments

Some answers to a few questions we've received in Support this month


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Analytics: Space Activity

By Jim Tigwell

A guide to tracking engagement in specific Spaces.


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About this channel

  • 4,926 views
  • 86 articles
  • 138 followers
     

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Recent Comments

  • Deeper Dives - Suppo…
    Jake Luskin says:
    Jim Tigwell‍ Thanks for the tip. It would be great if the ticket we submitted had these items in an organized form so we're always submitting tickets in this fashion.
    Regards,
    Jake
    7 days ago
  • Analytics: Dead Zone…
    Jenine Liszka says:
    Jim:
    This is good stuff.  I am looking to create two reports using google analytics and/or oData feed into Excel.  The first report is to capture usage data on files only that are stored in my community.  I want to see when the last time the document was viewed and modified. 
     The second is a report that can capture all the archive or pending…
    5 weeks ago
  • Exceptional Embeddab…
    Diana May says:
    Katelyn Gillespie‍ I thought you'd be interested in the Google Forms option!
    6 weeks ago
  • CSS Success: Substan…
    JanRene Ashman says:
    Very useful CSS tricks.  Thanks Jim for posting these.
    6 weeks ago
  • CSS Success: Substan…
    Ferenc Toth says:
    Thanks Jim. Love these CSS tricks articles. They are very useful for me.
    7 weeks ago
  • April Grab Bag: Acce…
    Jim Tigwell says:
    Hi Jenine, 
    Items with anonymous access enabled are public. It sounds like the files you're describing are still confidential, and you wouldn't want them indexed by search engines or accessible to the general public. 
    However, the January Grab Bag lays out an access model that supports limited memberships, which seems to fit the case you're…
    7 weeks ago
  • April Grab Bag: Acce…
    Jenine Liszka says:
    Does this mean we can grant anonymous access to external partners or people that need to have access to a certain folder or file in our community?  In the past we wanted to grant our auditors permissions to see some of our compliance docs but did not want to allow them to view other content in the community.  
    7 weeks ago
  • Easy Answers: Best P…
    Jocelyn Flint says:
    Thanks for this suggestion, Yvette Nanasi‍ . For this to work, though, we'd have to assign a task for each KB article. We have so many articles--what I need is a way for users to be able to find the articles that they authored. Could "search by author" be requested for future updates?

    One thing that might help your workaround would be if Tasks…
    2 months ago
  • Easy Answers: Best P…
    Yvette Nanasi says:
    Jocelyn Flint‍ great question! Your suggested solution to use search to discover content and filter or identify content which requires an update is not supported today. There is a solution though!
    My recommendation is to use tasks. Either the content author/creator or a content publisher with appropriate permissions can assign a task to themselves…
    2 months ago
  • Working With Widgets…
    Jim Tigwell says:
    Great question, Vidia Poleon‍. Every wiki channel has a front page article, otherwise known as the Main Article. It's designed to give people the opportunity to create a custom index, or include guidance on how best to use the wiki. 
    It can be edited by using the Edit Article option available at the root level of the community. 
    2 months ago

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