Support - Tips & Tricks
How to use roles to elevate members of your digital workplace.
Hidden on the right hand side of the Manage Groups area of your Control Panel is one of the most important features of digital workplace administration. The Manage Roles option lets you give various Groups superpowers, providing them access to additional functions above and beyond what they can receive through your Igloo's permissions model. Offer your leaders control over membership, appearance, and more.
The primary purpose of roles is to let people do what they need to do in your digital…
A short guide to building social Spaces in your digital workplace.
Many clients include Spaces in their digital workplaces for people to gather and share common interests. Beer tastings, science fiction, movie recommendations, pictures of their dogs, you name it. So many pictures of dogs. Social groups invite people across teams, offices, and departments to get to know each other and build relationships. Clients that use them often find that they're an excellent way to build a vibrant company culture.
Creating social groups isn't without overhead, however.…
Quick answers to a collection of questions submitted to support in the past month.
As we see more launches and implementations, more interesting use cases begin to crop up. Digital workplaces with public aspects pose interesting challenges for their administrators, and even internal-focused Igloos with complex permissions models create opportunities for oversights. As we roll into the final quarter of the year, and see year end announcements going out, there's always interest in additional publishing options. Let's get to it.
Can I show a message or banner only to anonymous…
A short guide to the brand new analytics knowledge base.
Launched in time for ICE, the new Analytics Knowledge Base contains everything you'll need to use all of the analytics options available in your digital workplace. With resources on Workplace Analytics, Data Feeds, and third-party analytics platforms like Google Analytics and Mouseflow, we're working to equip you with everything you need to assess and model the activity in your digital workplace.
The analytics available through data feeds, workplace analytics, and other tracking tools available…
A short guide to embedding Google Docs in your digital workplace.
The Google Docs suite offers a wealth of opportunities for visibility and collaboration, easily supporting spreadsheets, documents, and presentations. Using docs you can edit and create items together in real time, tracking changes and adding comments. A robust Docs implementation can add incredible versatility to your digital workplace.
The Igloo platform offers out of the box integrations for other Google services, such as authentication, Drive, and Calendars. Google Docs provide easy…
The answers to assorted questions submitted to Igloo Support this month.
It's been a year since the first grab bag, and there are still countless questions left to answer. While we avoid digging deep into the meaning of life, the universe, and everything, we can answer everything Igloo-related. Thanks to everyone who submitted questions, use-cases, and specific situations for us to explore.
What's the difference between versioning files and wiki articles?
This is a common question, especially around policy reviews and migrations. Both wikis and folders support v…
How to set measurable outcomes with analytics in Igloo
The Igloo platform offers three separate analytics tools to measure content creation, activity, and engagement in your digital workplace. Between Google Analytics, Workplace Analytics, and Data Feeds, you have access to an immense amount of information about your Igloo. But data alone doesn't guarantee successful adoption and engagement. For that, you need goals.
There are a lot of opportunities to set and meet goals in your digital workplace, from successfully driving members deeper into your…
A few CSS tricks to make small improvements for your members
There's a temptation to think about CSS as a tool for mammoth changes, widespread alterations to theme, shape, and tone. But there's also an opportunity to fine-tune elements of your digital workplace to ensure that they match the look and feel you need precisely. Small font adjustments, rounding corners or creating borders, all of these can be changed using CSS in the Appearance area of your Igloo.
For a guide on how to get started making theme changes in your digital workplace, head over to…
A longer look at the archiving function and how policies can affect your digital workplace.
For any digital workplace older than a year, Archiving is essential. It streamlines your searches, and keeps your content fresh and current. Policies can be configured based on content type, or at the Channel level, and will clean up content based on rules that you set, making it easy for members to see what's active and relevant to them, and what's historical information available for reference.
Once an item is archived, it can't be edited or commented on, and it doesn't appear by default…
A brief guide to implementing an expense and reimbursement forum in your digital workplace.
Reimbursement workflows are a common request, and can be tricky to implement, because every organization has different policies and practices around approving expenses. Some require different forums for different kinds of expenses, travel vs. training, for instance. Some have different approval processes, with smaller digital workplaces going directly to a Finance department, while others go through team leads or department heads before being passed along.
Today's example is designed to…
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