Support - Tips & Tricks
A few CSS tricks to make small improvements for your members
There's a temptation to think about CSS as a tool for mammoth changes, widespread alterations to theme, shape, and tone. But there's also an opportunity to fine-tune elements of your digital workplace to ensure that they match the look and feel you need precisely. Small font adjustments, rounding corners or creating borders, all of these can be changed using CSS in the Appearance area of your Igloo.
For a guide on how to get started making theme changes in your digital workplace, head over to…
A longer look at the archiving function and how policies can affect your digital workplace.
For any digital workplace older than a year, Archiving is essential. It streamlines your searches, and keeps your content fresh and current. Policies can be configured based on content type, or at the Channel level, and will clean up content based on rules that you set, making it easy for members to see what's active and relevant to them, and what's historical information available for reference.
Once an item is archived, it can't be edited or commented on, and it doesn't appear by default…
A brief guide to implementing an expense and reimbursement forum in your digital workplace.
Reimbursement workflows are a common request, and can be tricky to implement, because every organization has different policies and practices around approving expenses. Some require different forums for different kinds of expenses, travel vs. training, for instance. Some have different approval processes, with smaller digital workplaces going directly to a Finance department, while others go through team leads or department heads before being passed along.
Today's example is designed to…
The answer to questions involving out of the way functions and features.
Your digital workplace offers a lot of tools and options to manage content, members. So many that it can be tricky to locate the right dropdowns, checkboxes, or buttons. It's the end of the month, so today we'll spend some time answering questions about how to find and use some of the more out of the way Igloo features.
How do I create my Solutions?
Solutions were introduced last year, and have become central to a lot of digital workplace implementations. They provide templates constructed…
The basics of using keys in data feeds.
Of all of the analytics solutions offered by your digital workplace, data feeds are the most powerful. They're also the most complex. The tables contain an incredible amount of information about your Igloo and the activity of your members, available to any Administrator who can assemble the correct query. Often this involves joining tables together on attributes to connect all of the information you need, and to do that, you'll need to match on keys.
Keys are values that correspond to a…
A short look at ways to use the Folder Contents widget
If there's one thing the Folder Contents widget is, it's direct. It's a workhorse widget whose job is to deliver files from your Folder Channels to Pages and Spaces in your digital workplace. It tends to live in sidebars, or below widgets with announcements, and doesn't get nearly as much attention as its cousin, the Photos in Folder widget.
The Folder Contents widget pulls from a single source, which is always either a Folder Channel or subfolder in your Igloo. It will display all…
A short guide to granting members more freedom.
Given that Tips & Tricks day has fallen on the holiday, it seems like time for a theme post. Your digital workplace has an array of features designed to empower members and to help them work in the way that suits them best. This can involve giving them access to customize or create in new areas, elevating their permissions, and enabling additional features.
Now, one of the concerns Administrators have with expanded permissions is expanded risk, but in all cases, these areas are fully…
Answers to frequent questions about the upcoming July 7 release.
On July 7, there's a release that will involve scheduled downtime maintenance of the Igloo platform. Typically a release wouldn't require downtime, but this release includes a large number of updates to the database, and changes to the underlying architecture of the Igloo platform. They're the underpinnings of several modes of continuous improvement, and will support the development of future functionality.
This downtime will affect all digital workplaces, and will begin on Friday, July 6th, at…
A guide to tracking your most active members
As your digital workplace grows and changes, leaderboards can do a lot to tell you who's driving that change. The audit trails are great for finding out who did what when, but they're designed for accountability and transparency, not aggregate results. In order to get those, you'll need to turn to your analytics.
Conveniently, your Igloo's Workplace Analytics dashboard has a Leaderboard option. It tracks several different actions, and ranks your members based on the…
Some quick tips on effectively accessing Igloo Support
Here at Igloo, support is an integral part of our customer experience process, and covers a lot of roles. We answer ticket submissions, report bugs, log feature requests, consult on implementations and technical calls, keep the Knowledge Base up to date, and write Tips & Tricks posts. We often get to know clients, and work with them through the challenges of their implementation, and through the changes and adjustments of each release.
Clients have specific support entitlements, spelled…
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