The Onboarding Center solves communication-based challenges related to onboarding new employees, setting them up for success from Day One. Outcomes for your Onboarding Center should focus on the effective communication of corporate and role-specific information, processes, and expectations to new hires.
Measuring against key performance indicators (KPIs) specific to the Onboarding Center allows you to determine:
- What information do new hires find most helpful?
- What information do new hires have trouble understanding, consuming, or retaining?
- What information gaps need to be filled to set new hires up for success?
- What people-focused goals and objectives have helped improve the onboarding experience?
- What information-focused goals and objectives will help ensure new hires are ready to take on their new role?
- What process-focused goals and objectives will make the onboarding process more efficient?
Key goals and objectives
Some key goals and objectives to keep in mind when determining success metrics (KPIs) for your Onboarding Center include:
- Onboarding new hires faster
- Engaging new employees earlier
- Opening lines of communication
You should incorporate your Onboarding Solution into your existing internal business processes. Think about what processes, policies or procedures might have to change or be updated.
- Do SOPs need to be updated? (e.g. onboarding procedures, inputting new employee information)
- Are there processes that need to change? (e.g. new employee profiles, overall onboarding experience)
Some key areas to pay close attention to when measuring the success of your Onboarding Center include:
- Welcome Area
- Learning Zone
- Frequently Asked Questions (FAQ)
- New Hire Room
Below are some recommended KPIs for measuring the success of your Onboarding Center. Keep in mind that some of these recommended KPIs will align with your organization's goals and objectives, while others may not. It is critical to align KPIs with your unique goals and objectives to accurately measure success.
- X% increase in the use of self-serve Onboarding materials
- Average time of X to X minutes spent on Onboarding Center pages (if employees are spending more time than expected on these pages, this could be an indication that materials are not clear or easy-to-follow; not enough time spent on these pages may indicate employees are not consuming information)
- X% Satisfied to Very Satisfied Rating for "Rate Your Overall Onboarding Experience" (through an Onboarding Feedback Form)
- X% of Forum submissions "resolved"
- X% decrease in the number of repetitive onboarding questions submitted via email to the HR team
- Elimination or decrease in the number of questions related to onboarding sent via email
- An overall decrease in the need for HR team support related to onboarding tasks
- X% of new hires post at least once in the New Hire Room
- X% of sign-ups for training sessions, onboarding webinars, or other scheduled education opportunities, made through the Onboarding Center versus all other sign-up options
- Average time of X minutes spent on the Learning Zone page
- 100% of new hires welcomed through a Microblog/Blog Article, with at least X contributions to the post from other employees
- Overall higher ratings on external company evaluation sites (e.g. Glassdoor)
- X% Agree to Completely Agree Rating for "I am comfortable with my understanding of company-wide policies and procedures." (through an Onboarding Feedback Form)
- X% decrease in time spent maintaining (updating) onboarding materials
- X% of required documents to complete onboarding available through the Onboarding Center (goal should be 100% to encourage a paperless workplace)
- X% decrease is time spent by HR team maintaining and updating Onboarding materials
- X% Agree to Completely Agree Rating for "I understand the different roles included in my Department" (through an Onboarding Feedback Form)
- X% Agree to Completely Agree Rating for "I am able to identify subject matter experts (SMEs) within my Department" (through an Onboarding Feedback Form)
- X% decrease in time spent approving onboarding materials before publication
- X% reduction in HR team's time spent on administrative tasks
Note: KPIs are generally time-based and should be evaluated and/or modified on a specific cadence (e.g. quarterly).