At Igloo, we see too many organizations rushing to launch their digital workplace without doing any research or business analysis. This approach is very risky and often ends up in failure. Take the time and build a strategy that is cultivated from solid research and data driven decisions.
Getting started with research
Every great digital workplace strategy starts with research. This involves talking to experts (people inside and outside your company) who have been involved in creating successful digital workplace solutions. Use the information you gather to validate assumptions about employee needs and to identify stakeholder expectations.
Do a simple poll
Rushed for time? Don't have a lot of resources? One of the simplest research tools is a poll. We don't recommend using this as your only research tool, but it's an ideal tool when you are in the early stages of preparation and/or planning. It can quickly give you insights from key stakeholders on levels of interest, business challenges, and needs.
Survey your employees
Many of our most successful customers start their research with a simple employee survey to gather feedback from various internal stakeholder groups. Depending on the size and complexity of your organization, you can start with one survey or design multiple options for specific stakeholder groups such as:
Identify use cases
Use cases are a great tool for clarifying the business challenge you’re trying to solve and what you need to do to solve it. A use case is very specific in terms of how users interact with the software system to achieve a goal. It should outline the specific, concrete things a user can do with the solution. Key components of a use case include:
Title:Usually the business challenge
Description: Defines the scope
Stakeholders: Roles (e.g. primary, secondary)
Pre-conditions: What must be true or available before the use case starts
Flow: Describes workflow and interactions, exceptions
Post-conditions: What are the expected results
Write a business case
A business case outlines the value proposition of your digital workplace. It contains necessary information about cost and resource requirements, benefits and risks involved, evaluation of issues, recommended solutions, and a clear path to return on investment (ROI). It is most helpful in assessing the weight of risk, the cost of mitigating them, and the level of management’s risk tolerance.